How do I get my account back from it being hacked?

Emil Lamperud 5 Reputation points
2026-06-18T07:17:55.77+00:00

Dear microsoft, i woke up and was gonna play minecraft and then from no where I had to log in to my xbox account and when I tried to do that with my password it would not let me log in. It told me that it was wrong password but when I tried to change it trough email it told me that the password i was using was my old password so it would not let me log in. And when I tried with my email (@gmail.com) and try to log in it told me "something went wrong", and when I try to log in trough microsoft's home page it tells me that an email that is named "ea * * * @spartans.lol." or "@outlook.com" was the email to recive a code and that is NOT me.User's image

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. AI answer

    2026-06-18T07:18:36.5233333+00:00

    Follow these steps to try to get the hacked Microsoft/Xbox account back and stop the attacker using it:

    1. Scan the PC or console for malware before changing anything
      If using a Windows 8.1/10/11 PC, open Windows Defender (Microsoft Defender), update it, and run a full scan to remove any malware that could steal passwords.
    2. Use the official hacked-account recovery flow
      Go to the guidance for compromised accounts: How to recover a hacked or compromised Microsoft account and start the sign‑in helper tool.
      • Enter the email/phone/Skype name that belongs to the Xbox/Minecraft account.
      • Follow the prompts; if normal reset options send codes to an attacker’s email (like ea*****@spartans.lol), choose the path for “I think someone else is using my Microsoft account” or similar.
    3. Submit the Microsoft account recovery form
      If normal reset doesn’t work because the hacker changed the security info, fill out the Account recovery form as described in Help with the Microsoft account recovery form:
      • Use a different working email (for example another Outlook.com or Gmail account) where Microsoft can contact about the recovery.
      • Complete the form from a device and location previously used to sign in to this account (home PC, usual network) to improve the chances.
      • Provide as much accurate information as possible (old passwords, subject lines of recent emails, services used, etc.).
        Microsoft reviews the form and replies, usually within 24 hours.
    4. If access is restored, secure the account immediately
      After getting back in:
      • Change the password to a new, strong one.
      • Check connected accounts, forwarding, and automatic replies settings to remove anything the attacker added.
      • Remove any sign‑in aliases or security info that are not recognized (such as the spartans.lol address) and add trusted email/phone and a safer verification method (for example Microsoft Authenticator).
    5. If recovery fails
      The recovery process is largely automated. If the attacker has fully replaced the email/phone and the recovery form cannot verify ownership, the account may not be recoverable. In that case, support and community forums cannot override the automated decision.

    For Minecraft access specifically, if the Microsoft account cannot be recovered, contact Minecraft Support separately to see whether they can offer any options for the game account, as described in the hacked‑account Q&A.


    References:

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