Managing personal Outlook.com account settings, security, and privacy
Follow these steps to try to get the hacked Microsoft/Xbox account back and stop the attacker using it:
- Scan the PC or console for malware before changing anything
If using a Windows 8.1/10/11 PC, open Windows Defender (Microsoft Defender), update it, and run a full scan to remove any malware that could steal passwords. - Use the official hacked-account recovery flow
Go to the guidance for compromised accounts: How to recover a hacked or compromised Microsoft account and start the sign‑in helper tool.- Enter the email/phone/Skype name that belongs to the Xbox/Minecraft account.
- Follow the prompts; if normal reset options send codes to an attacker’s email (like
ea*****@spartans.lol), choose the path for “I think someone else is using my Microsoft account” or similar.
- Submit the Microsoft account recovery form
If normal reset doesn’t work because the hacker changed the security info, fill out the Account recovery form as described in Help with the Microsoft account recovery form:- Use a different working email (for example another Outlook.com or Gmail account) where Microsoft can contact about the recovery.
- Complete the form from a device and location previously used to sign in to this account (home PC, usual network) to improve the chances.
- Provide as much accurate information as possible (old passwords, subject lines of recent emails, services used, etc.).
Microsoft reviews the form and replies, usually within 24 hours.
- If access is restored, secure the account immediately
After getting back in:- Change the password to a new, strong one.
- Check connected accounts, forwarding, and automatic replies settings to remove anything the attacker added.
- Remove any sign‑in aliases or security info that are not recognized (such as the
spartans.loladdress) and add trusted email/phone and a safer verification method (for example Microsoft Authenticator).
- If recovery fails
The recovery process is largely automated. If the attacker has fully replaced the email/phone and the recovery form cannot verify ownership, the account may not be recoverable. In that case, support and community forums cannot override the automated decision.
For Minecraft access specifically, if the Microsoft account cannot be recovered, contact Minecraft Support separately to see whether they can offer any options for the game account, as described in the hacked‑account Q&A.
References:
- How to recover a hacked or compromised Microsoft account
- Help with the Microsoft account recovery form
- My username and password have stopped working
- Hello , welcome to Account help & learning
- What happens if there's an unusual sign-in to your account
- My account got hacked. - Microsoft Q&A
- Account hacked - Microsoft Q&A
- How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
- Need help with hacked microsoft account - Microsoft Q&A
- My account got hacked - Microsoft Q&A