How to get a hold of a Person for support for Office 365 for Business Standard. It has been 5 days since I submitted a ticket and I am unable to conduct business without access to my account.

ChristopherK 20 Reputation points
2026-06-17T17:04:04.5666667+00:00

I have been locked out of my Office 365 for Business Standard account for over a week. I am the business owner-only license and the global admin. I submitted a ticket five days ago and have been unable to get a hold of any person other than the AI bot. I am unable to access my email or conduct any business without access to my account and this has been having a significant financial impact on my business. I have tried multiple times to escalate the ticket but cannot get a hold of a person. I am desperately trying to get a hold of someone?

Thank you, Christopher

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Answer accepted by question author
Anonymous
2026-06-17T17:30:29.42+00:00

Hi @ChristopherK,

Thank you for reaching out and for sharing your experience.

To better assist you, I have initiated a private message session to gather more information regarding your ticket. When you have a moment, please select View messages at the top of the thread.User's image

Thank you for your time and patience during the process. I'm looking forward to your response.

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