Trusted Signing: certificate profile creation always fails with UnknownError despite Completed Public Trust identity validation

Patrick Corrigan 0 Reputation points
2026-06-17T17:01:39.2666667+00:00

I'm unable to create a certificate profile on a Trusted Signing /

Artifact Signing account. Every attempt fails with a generic backend error.

Environment

  • Account: idea41signing (Microsoft.CodeSigning/codeSigningAccounts)
  • Region: East US
  • SKU: Basic
  • Provider Microsoft.CodeSigning: Registered
  • Account provisioningState: Succeeded
  • Public Trust Organization identity validation: COMPLETED (validation id 62aab5b5-5d5d-4bbb-8b3e-a08327dba3a0); it appears selectable in the certificate-profile form.

What I'm doing

Creating a PublicTrust certificate profile (profileType=PublicTrust,

identityValidationId set to the completed validation) — tried via both

the Azure Portal "Certificate profile" form and the ARM REST API

(api-version 2025-10-13). Street address / postal code unchecked,

Program type = None.

What happens

The PUT is accepted (201, provisioningState=Accepted), then the async

operation ends in Failed with:

code: UnknownError

message: "Some error occured. Correlation id - <id>. Timestamp - ..."

No actionable detail is returned. 8 attempts over ~100 minutes; failure

time varied from ~8s to ~110s. A delete attempt also failed the same way.

Correlation IDs

11dee72b-ab02-405c-a39b-1fc94f476195

3190c14c-7ccf-4de0-864d-1c3835369ccf

263d81de-6622-4530-aa82-d3463b5dc4ec

4bd88bca-7073-495c-8306-f2ef3e6e3f6e

ecbf451e-fe54-4a87-b651-4932b8201bb1

1479ab9e-a6eb-4358-9249-0e54e6154c71

delete failed: 63b5377e-b6c0-468e-90dc-223d7b6ca92c

Question

The identity validation is Completed and all prerequisites appear met, so

why does certificate profile issuance fail with UnknownError, and how do I

resolve it? Can someone trace these correlation IDs on the backend?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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