I bought a Microsoft Office for $129 by mistake. How do I cancel it?

To cancel the mistaken Microsoft 365 Family purchase and check if a refund is possible, follow these steps:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
2. Sign in with the same Microsoft account that was used to buy the Microsoft 365 Family subscription.
3. Under Services & subscriptions, find the Microsoft 365 Family subscription that shows the USD 129.99 charge.
4. Select Manage next to that subscription.
   • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew, but this does not undo the initial purchase.
5. On the Manage page, select Cancel or Cancel subscription (it may appear as Upgrade or Cancel).
6. Scroll through and follow the on-screen instructions to complete the cancellation.

To check refund eligibility for this purchase:

1. After cancelling, use the Microsoft subscription refund flow described here: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472.
2. For Microsoft 365, select the Microsoft 365 section and use the self-help tool (Start) under Get help refunding your Microsoft 365 subscription.
3. Follow the prompts to see if the order is eligible for a refund. Not all cancellations result in a refund.

If the subscription was purchased from a third party (Google Play, Apple App Store, retailer) instead of directly from Microsoft, cancellation and refund must be requested from that third party, but the question states it was ordered from Microsoft, so the steps above apply.

Be aware that once Microsoft 365 is cancelled and the paid term ends, storage limits and access to Microsoft 365 benefits will change according to the cancellation policy.

References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Cancel your Microsoft subscription
• Request refund - Microsoft Q&A