I need to change my legal name on my microsoft account for an exam tomorrow. But i cannot do it trough the Microsoft Learn page.

To use the correct legal name for a Microsoft certification exam, the name must be updated on the Microsoft Learn profile and, if an exam is already scheduled, any further change must be handled by Credentials Support.

Based on the message shown ( “Your legal name change request will require further review. Please contact Credential Support to modify your legal name.”), the self-service change is blocked and only Credentials Support can complete it.

Follow these steps:

1. Confirm the Learn profile being used for the exam
   • Sign in to Microsoft Learn.
   • Open the profile settings page: https://learn.microsoft.com/users/me/settings
   • Verify that this profile is the one linked to the scheduled exam and check the Legal Name field.
2. Use the correct Credentials Support entry point
   • Go to the Credentials Support page: https://aka.ms/Credentials-Support
   • In the online support request form, set:
     1. Product family: Learning
     2. Product or Service: Microsoft Credentials
     3. Select the category that best matches “Profile / name change” or similar.
     4. Types of Support: Professional No Charge
     5. Enter location and time zone.
     6. Choose Email as the contact method.
3. Describe the issue clearly
   • In the description, include:
     • That the exam is scheduled for tomorrow and the legal name is incorrect.
     • The exact error text: “Your legal name change request will require further review. Please contact Credential Support to modify your legal name.”
     • The Learn Username from the Learn profile settings.
     • A screenshot of the error message from the Learn settings page.
   • Submit the case.
4. Monitor email for a response
   • A case number will be emailed from ******@mail.support.microsoft.com.
   • Credentials Support responds during business hours (5:30 AM–5:30 PM PT) and will handle the legal name change review.

If the current “Credential Support” link is taking you to an Azure business support/Engage page instead of the Credentials Support form, always use the dedicated Credentials Support entry point above and ensure “Learning” and “Microsoft Credentials” are selected, not Azure or business support.

If the exam is with Pearson VUE or Certiport and there are also issues with the exam appointment itself (for example, name mismatch in the test provider’s system), contact the exam delivery partner support in parallel:

• Pearson VUE Support: https://home.pearsonvue.com/microsoft/contact
• Certiport Support: https://certiport.pearsonvue.com/Support.aspx

Only Credentials Support can approve and complete a legal name change after an exam has been scheduled, so resolving this before the exam time with them is required.

References:

• Managing your Microsoft Learn profile settings
• Credentials support
• What can I change on my Microsoft account?
• I want to change my legal name to [Moderator note: personal info removed], Currently it is Set as [Moderator note: personal info removed] - Microsoft Q&A [Moderator note: personal info removed]
• Legal Name - Microsoft Q&A
• Editing the name after scheduling - Microsoft Q&A