new purchased redeemed to incorrect account

To speak with a live person about correcting a redemption made to the wrong account, contact Microsoft Support using one of these options:

1. Use the Get Help app (Windows)
   1. Open the Start menu and search for Get Help.
   2. Open Get Help and type a brief description such as redeemed product key to wrong account.
   3. When suggested articles appear, scroll down and select Contact support.
   4. Choose the appropriate Products & Services category (for example, Microsoft 365 & Office).
   5. Follow the prompts until the options Chat with a support agent or Call me back appear.
   6. Select Call me back if available to get a live phone conversation.
2. Use the Microsoft Support website
   1. Go to Contact – Microsoft Support (the general support entry page).
   2. Type a short description like redeem code wrong account and skip self-help articles until Contact support is shown.
   3. Sign in with any Microsoft account (if needed, create a new one just for contact).
   4. Select Products and Services → Microsoft 365 & Office → a category such as Manage my subscription or Manage account security.
   5. Continue until Chat with a support agent or Call me back is offered.
3. Call Microsoft Store / Customer Service by phone
   1. Go to the Customer service phone numbers page.
   2. Select the country/region.
   3. Use the listed Microsoft Store Sales Support or Customer Service number to reach a live agent.

For issues where a subscription or product key was redeemed to the wrong Microsoft account, support agents may need to verify ownership of both the purchase and the intended account, so have purchase details and account information ready.

References:

• Help with Microsoft Store purchases
• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A