request refund on visio plan 2

Michael MacDonald 20 Reputation points
2026-06-15T19:48:31.8866667+00:00

Hello, I purchased Visio Plan 2 using my billing email [Moderator note: Personally Identifiable Information removed], but I am unable to access the subscription. Microsoft created a work/school account for the subscription, but I cannot identify the username associated with the tenant and therefore cannot sign in or use the product. Since the subscription has never been activated or used, I am requesting a refund for this purchase. I have attached the invoice

Thank you.

Microsoft 365 and Office | Visio | Other | Other
Answer accepted by question author
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
2026-06-16T23:00:08.5333333+00:00

Hi @Michael,

I’m truly glad it was helpful to you. 

Since you found the solution useful, it would be greatly appreciated if you could mark it as accepted. By doing so, you not only highlight the correct answer for others who may be searching for similar guidance, but you also help create a more collaborative and resourceful community. This simple action makes it easier for fellow users to find accurate information quickly. 

Moreover, if you have any concerns or questions in the future, please don’t hesitate to reach out. I’ll be happy to assist you, and in addition, all moderators in the Q&A forum will do their best to provide support and guidance. 

Thanks again for your kind words and for contributing to the community. 

 

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  1. Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
    2026-06-15T20:08:41.75+00:00

    Hi @Michael

    Visio Plan 2 subscription is part of Microsoft 365 for business/enterprise and requires an organizational account, which is usually an account with @onmicrosoft. com domain, since this is Microsoft default domain for business licenses.

    Before trying anything else, you can start by searching your yahoo mailbox for emails using the keyword “onmicrosoft.com"

     

    However, to properly resolve this, I’ll need to verify a couple of account details privately, as sharing them publicly would put your personal information at risk. Please check your private messages, where I will follow up to request the invoice for this subscription to verify further your account.

     

    To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

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    If you have any concerns or if anything is unclear, please feel free to reply here. I’m here to support you however I can within the scope of this forum.

    Thank you again for your understanding and cooperation.

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  2. Michael MacDonald 20 Reputation points
    2026-06-15T20:10:03.21+00:00

    I cannot log in to the program, I cannot get access to the program, and you charged me $180. I would like a refund to CC

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  3. Michael MacDonald 20 Reputation points
    2026-06-15T20:15:33.1066667+00:00

    This a runaround all I want is a refund. I have emailed the invoice.

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  4. Michael MacDonald 20 Reputation points
    2026-06-15T20:19:22.5333333+00:00

    The superscription does not show up anywhere on the site. I am going to get a refund YES or NO

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