one drive not appearing in explorer

Oh, like an empty shell.

Yes, uninstall and reinstall, and let me know if it makes any difference.

i did that. downloaded from https://www.microsoft.com/en-us/microsoft-365/onedrive/download?msockid=1b3ea61e944269523c81b177950f6831 got the same result. would store be different?

Ok. Can you uninstall it again. And this time, don't reinstall yet.

instead, do this first.

Please type regedit in the search on the taskbar to launch Registry Editor.

Then go to this path (you can also copy it and paste it in the address bar)

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace 

Look through all of the sub folders (on the left), to see if you have OneDrive listing on the right for the folder? You should find at least one sub folders that has OneDrive listed on the right pane.

If you find them, please write down the folder name for one of the subfolders on the left pane. After you write it down, right click on that folder and delete it.

Then go to the path in Registry Editor:

HKEY_CLASSES_ROOT\CLSID

Look for a folder that matches the one you wrote down above. Right click on it and delete.

Restart the computer after that.

Then reinstall OneDRive, and see if it works.

i got as far as finding the folder. after that, im lost

when i click 'accounts' nothing happens

when i click 'capabilities i get error...

when i click 'installer' i get a folder called 'bits'

Yeah, you are in the wrong place.

Copy this string

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace

Then paste it here directly to get there

ok, did that

next?

You should see a lot of folders listed under the Namespace folder.

See below, it is example of mine.

I have four folders listed under "Namespace". As I go through each folder, for example, the first one, I see "OneDrive-personal" listed on the right. Then that's the foldername I want to write down., which is {018D5C66-4533-4307-9B53-224DE2ED1FE6}.

Then right click on {018D5C66-4533-4307-9B53-224DE2ED1FE6} and delete it. (Note, this is MY example, yours may not be the same name, this is why I asked that you write it down).

After that, go to this path in Registry Editor,

HKEY_CLASSES_ROOT\CLSID

Look for a folder that matches the one you wrote down above. Right click on it and delete.

Restart the computer after that.

Then reinstall OneDRive, and see if it works.

If you're referring to subfolders, there are none. do you mean i should check every folder under?

Ah, you don't have anything listed there. That can be the problem.

This user profile can be bad. We can get out of registry editor, no point fixing it via here.

Here are the steps:

1. Type netplwiz in the search on the taskbar and hit enter. When launched, click on "Add". On the next window, click on the bottom where it says to create an account without Microsoft email. This will allow you to define your own username. Make sure it doesn't contain space or special character. Set it up as a local user.
2. When the above user is created, back to the main netplwiz page, double click on this new user, go to the Group Membership tab, make it administrator. Save the change.
3. Go to Windows Settings > Accounts > Your Info. Click on "Sign in as a local user instead". Follow the steps to finish the rest. This will release the association of your Microsoft email to this Windows log in.
4. Restart the computer. Sign into the new user you created in Step 1.
5. Go to Windows Settings > Accounts > Your Info. Click on "Sign in with your Microsoft account". You can then use the same email address you released on Step 3. This will tie your Microsoft email address now to this new Windows log in.
6. If you have data at the old username folder, go to C:\users\old username folder, find them and copy them into C:\users\new username folder.

Now, reinstall OneDrive, and make sure you sign in and set it up. And see if it works.

If so, continue with the rest of the steps.

7. Type sysdm.cpl in the search on the taskbar and hit enter, go to Advanced tab, click on the "Settings" button at the User Profile section. Then delete the old user profile.
8. Launch netplwiz again, delete the old user from there.

i dont see 'sign in as local user instead'

Ok. I think I spotted the exact problem here - you are using the system's built in super admin user. This explains everything. This account is meant for troubleshooting use only. It is not meant to link to your Microsoft account or to be used for day to day use. Your Microsoft apps will not work fully.

You definitely need a new user profile to do this. I will rewrite the original instruction now that I know you are using the system built in admin. Skip steps 1 and 2 if you already did them.

1. Type netplwiz in the search on the taskbar and hit enter. When launched, click on "Add". On the next window, click on the bottom where it says to create an account without Microsoft email. This will allow you to define your own username. Make sure it doesn't contain space or special character. Set it up as a local user.
2. When the above user is created, back to the main netplwiz page, double click on this new user, go to the Group Membership tab, make it administrator. Save the change.
3. Restart the computer. Sign into the new user you created in Step 1.
4. If you have data at the old username folder, go to C:\users\old username folder, find them and copy them into C:\users\new username folder.
5. Type sysdm.cpl in the search on the taskbar and hit enter, go to Advanced tab, click on the "Settings" button at the User Profile section. Then delete the old user profile.
6. Please type cmd in the search on the taskbar. Don't press enter key yet. Instead, choose "run as administrator" to launch Command Prompt. Then run this command to disable the built in system admin.

      user administrator /active:no
   

7. Restart the computer (don't skip). Go to Windows Settings > Accounts > Your Info. Click on "Sign in with your Microsoft account". This will tie your Microsoft email address now to this new Windows log in.

Now, reinstall OneDrive, and make sure you sign in and set it up. It should work.

i think i should uninstall the update, then do this switch

The update is not relevant to this.

ok, give me a min

good god, this may be awhile

Yes, the data transfer can take time.

Take your time.

When you reply, I will be notified by email. As long as I am near the computer, I can follow up.

ok, theres nothing that says to sign in with ms account and when i reset the pc i still see administtrator as an option to log in

What were the steps you already did? Steps 1 and 2?

Can you hold down Win+ R keys, type in netplwiz and press enter, then share a screenshot of what's showing?

this new account messed up my ability to screenshot but im seeing two users, adminitrator and me (jose)

Ok, so you did successfully created jose, the new user.

Now, hold down Ctrl+Alt+Del, choose switch user. See if Jose is a user on the bottom left you can choose to sign in, or see if you have to click switch user for it to come up.

i can switch but now that account is acting like new

yeah, that's normal.

You cannot continue to use the other user profile, hence we are switching you to this user profile. You still have the rest of the steps to finish yet, such as migrating your data to this new user profile and link your Microsoft account back, etc.

i think i moved everything i just need to remove that account and get onedrive

i got my onedrive back, now we just need to remove other account

im just glad my desktop and my icons are ok. can you help remove other account? looks like i followed all directions

i can take screenshots again if it helps

C:\Windows\System32>user administrator /active:no

'user' is not recognized as an internal or external command,

operable program or batch file.

is that right?

oops. My bad. The command is

net user Administrator /active:no

i love you sooo much. THANK YOU!

you deserve this...

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