Im stuck and can't enter windows.

Question

Im stuck and can't enter windows.

Ricardo Pais 25

Hello. I was having lots of troubles and errors entering windows, could only do it in safemode I tried everything until I decided to flash my bios. After flashing bios (that did not solve the problem) I can no longer enter in safe mode either. I get a message "Your PIN is no longer available due to a change to the security settings on this device. Restart your device to see if that fixes the problem" Restarting did not solve the problem and i don't have any other option to enter with password for example. What do i do now? Thanks in advance

BryceSor 5,510 Reputation points Volunteer Moderator

2026-06-15T00:58:39.9333333+00:00

Hi Ricardo Pais,

Does your computer use local account or are you using MSA?
Ricardo Pais 25 Reputation points

2026-06-16T13:40:53.0833333+00:00

Hello! It's a MSA.

Answer accepted by question author

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Your answer

BryceSor 5,510 Reputation points Volunteer Moderator

2026-06-15T00:58:39.9333333+00:00

Hi Ricardo Pais,

Does your computer use local account or are you using MSA?
Ricardo Pais 25 Reputation points

2026-06-16T13:40:53.0833333+00:00

Hello! It's a MSA.

Answer 1

Emma1-N 13,235 Microsoft External Staff Moderator

Welcome Ricardo Pais,

I understand how frustrating it can be when you are unable to boot into Windows after flashing your BIOS, and you are now stuck at the sign‑in screen with a PIN error and no option to use your password.

Before moving forward, I just need to clarify a couple of things:

Are you able to see any option like Sign‑in options (key icon) or Password at the login screen?
Do you have access to another device to sign in to your Microsoft account (for verification/reset if needed)?

In the meantime, you can try these steps below to troubleshoot the issue:

Step 1: Force access to Windows Recovery Environment (WinRE)

Holding Shift > Power > Restart until “Preparing Automatic Repair” appears

Step 2: Enable Safe Mode with networking

Go to Troubleshoot > Advanced options > Startup Settings
Click Restart, then press 5 for Safe Mode with Networking

Step 3: Restore Sign-in options via Command Prompt

In WinRE: Troubleshoot > Advanced options > Command Prompt
Run the following commands one by one:
- net user administrator /active:yes
Restart the PC and try logging in with the Administrator account

Step 4: Uninstall recent updates (in case BIOS change triggered conflicts)

In WinRE: go to Troubleshoot > Advanced options > Uninstall Updates
Choose Uninstall latest quality update first

I hope the steps above help you deal with your issue.

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Ricardo Pais 25 Reputation points

2026-06-16T13:18:14.49+00:00
Hello and thanks your reply.

Are you able to see any option like Sign‑in options (key icon) or Password at the login screen? No, there is no other option. Besides the "PIN no longer available" text in the middle, there are only 4 buttons on bottom right including power , connection, language and accessibilities .

Do you have access to another device to sign in to your Microsoft account (for verification/reset if needed)?
Yes, I have access to my account through another device

Regarding the Steps, I don't have WinRE on my corrupted system nor I can use a pen to repair windows, seems the culprit is a faulty I9 14900K but even if the processor gets replaced ill still be locked outside windows.

Right now im only able to access windows pin login page if I enter in safe mode with network or regular safe mode without connectivity.

Thanks for you time.
Emma1-N 13,235 Reputation points Microsoft External Staff Moderator

2026-06-17T06:59:08.1566667+00:00
Hello Ricardo Pais,

Thank you for your reply

Please try the step:

In safe mode, Open File Explorer

Go to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Right‑click Ngc > Properties > Security > Advanced

Change Owner > Administrators > OK

Give Full control to Administrators

Delete the Ngc folder
Ricardo Pais 25 Reputation points

2026-06-17T09:31:27.05+00:00

Hello again and thanks for taking time to help me with this.
I am not able to do this as even in safe mode the PIN issue blocks me from entering windows or am I missing something? Thanks in advance
Emma1-N 13,235 Reputation points Microsoft External Staff Moderator

2026-06-18T07:57:31.8133333+00:00

Hello Ricardo Pais,

Are you signing in using a local account or Microsoft account?
Ricardo Pais 25 Reputation points

2026-06-18T09:59:02.61+00:00

Hey, It is a MSA
Ian-T 12,645 Reputation points Microsoft External Staff Moderator

2026-06-19T08:03:28.54+00:00

Hi

Do you see the option "I forgot my PIN" under the password box since it's available for Microsoft account.
Also, I found this thread that has a user experienced the same issue, you can have a look into this: https://learn.microsoft.com/en-us/answers/questions/5729685/your-pin-is-no-longer-available-due-to-a-change-in
Emma1-N 13,235 Reputation points Microsoft External Staff Moderator

2026-06-20T08:13:39.6433333+00:00

Hello Ricardo Pais,

Is there any update from you. Please let me know, I will be here to assist you.
Ricardo Pais 25 Reputation points

2026-06-22T18:28:38.5566667+00:00

I have no "I forgot my pin" or "sign in options" anywhere. the only thing I have is the message saying "Your PIN is no longer available due to a change to the security settings on this device. Restart your device to see if that fixes the problem" but the restart doesn't fix the problem...Right now i sent my cpu for replacement so i can't even try anything until i receive the new cpu. Ill come back here then and maybe we can try something, i doubt this issue is due to the cpu and that the log in screen changes but we'll see by then. Anyway thank you all for the help until now!
BryceSor 5,510 Reputation points Volunteer Moderator

2026-06-23T03:34:12.0266667+00:00

Hi,

yes updating the bios also wipes the pin because where it is stored.

Faulty I9 14900K (i have i9 14900KF) so you know about the issues with this CPU model where it degrades over time and cause all sorts of issues, most motherboard manufactures have issued bios updates to stop over voltage spikes but once damaged they can't repair the damage already done.

Once you have the new CPU fitted can you post pictures of the screens please and if Windows is recoverable state hopefully how we go forward to help.
Ricardo Pais 25 Reputation points

2026-06-24T14:56:58.9166667+00:00

Hey all! Problem solved! The strange log in with no option was really due to the faulty cpu. I received the new cpu today and after installing and starting up the pc the log in page was already different and had an option to set up a new pin below the "Your PIN is no longer available due to a change to the security settings on this device. Restart your device to see if that fixes the problem" text.

"Once you have the new CPU fitted can you post pictures of the screens please and if Windows is recoverable state hopefully how we go forward to help." - Im sorry I didn't remember this..as i got so excited to see the option to set up the pin , was really worried I would have to just reinstall everything but i will try to recreate the 2 screens and leave it here.

Thank you all again for the effort and time spent helping me with this, hopefully this issue will be helpful to help other in the future.

On a side note to whoever bought these faulty cpu's, of course the situation is very bad but I just want to say Intel customer support was very professional and fast dealing with the issue and replacing the cpu at least.
BryceSor 5,510 Reputation points Volunteer Moderator

2026-06-24T23:44:25.5033333+00:00

Great your computer back working.

Did Intel replace the CPU with the same model or give you a better CPU.

Over clocking bought this issue on and over voltage spike, it was a design flaw.

Here's a video which might help other people about this issue. https://www.youtube.com/watch?v=B3EW5lRIZYc&t=16s