Microsoft 365 and office | Subscription, account, billing

Question

Microsoft 365 and office | Subscription, account, billing

John Lynch 0

I purchased an upgrade of 365 yesterday which did not appear to be correct, so I spent 2 hours yesterday resolving problems which ended with a callback which was unable to resolve or give clarity, i was informed i would get a supervisor callback between lunchtime yesterday and today.

That never happened and i was advised i would need access to my desktop so i have been tethered to my office since yesterday, which i find unacceptable, during the course of this it also appears that microsoft relieved an out of date credit card of 129 euros in February for which no invoice ever showed on my account.

So i have 2 issues ;

1 I have been tethered to my office and phone for 24 hours with no call

2 I was relieved of 129 Euros which was mysteriously returned by virtue of some form of an extended renewal on my now premium 365 account.

I'm not sure which one is more annoying but the lack of support is deafening.

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Answer 1

For both the unresolved upgrade issue and the unexpected 129€ charge, direct contact with Microsoft Support is required, as community channels cannot access billing or account data.

Use one of these supported paths:

For the subscription/upgrade problem and missing supervisor callback
- Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
- Sign in with the Microsoft account used for the Microsoft 365 subscription.
- Select the product category for Microsoft 365/Office.
- Choose a support topic such as “Manage my subscription” or “Billing and Payment updates.”
- Confirm, then select Chat with a support agent in your web browser or request a callback.
- Clearly state that there was a previous unresolved case and a missed supervisor callback so the agent can escalate appropriately.
For the 129€ charge and refund/credit clarification
- While in contact with support, ask the agent to:
  - Review the payment history on the account.
  - Explain what the 129€ charge in February was for and how it relates to the current Microsoft 365 Premium subscription.
  - Confirm whether the amount was refunded or applied as a credit/extended renewal.
- If a refund is needed and eligible, follow the official refund process described at: https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If online chat is unavailable at a given time, try again during local business hours or use the callback option and provide a preferred contact number and time window.

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