Surface 5 Tablet not booting

Michael Limanni 0 Reputation points
2026-06-13T15:28:55.1+00:00

My Surface 5 tablet just shows me the Windows logo (no spinning graphic at the bottom) when I power it on. It turns off shortly after. I can't get to the UEFI or other screens with the volume up or down. It has been plugged in during these test.

Any ideas on what I can try next?

Surface | Surface Pro | Power and battery
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. S.Sengupta 30,991 Reputation points MVP Volunteer Moderator
    2026-06-14T01:40:20.65+00:00

    Force it fully off: Hold the power button for 20-30 seconds (even if the screen already looks black) until you're sure it's completely off, not just sleeping or hung.

    Wait 10 seconds, then do the UEFI key combo from a cold start:

    Press and hold Volume Up

    While holding it, press and release Power

    Keep holding Volume Up for 10-15 seconds until the Surface logo appears, then let go.

    If the above suggestions fail, then download: Surface Recovery Image Download and Reset or Recover.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-06-13T15:29:06.7566667+00:00

    Try these steps in order.

    1. Disconnect accessories and charge
      • Disconnect all accessories: USB drives, SD cards, external monitors, Type Cover, docks, and any other devices.
      • Connect the original Surface power supply.
      • Charge for at least 15 minutes, then press the power button once to turn it on.
    2. Force a shutdown and restart
      • Press and hold the power button for about 20 seconds, keep holding until the device turns off and the Windows logo appears again, then release the power button.
      • If Windows still does not start and it powers off again, repeat once more.
    3. Try waking it with the keyboard shortcut
      • If using a Type Cover or external keyboard, press Windows logo key + Ctrl + Shift + B to try to wake the display in case it is stuck.
    4. Try booting from a USB recovery drive
      • On another PC, create a Surface USB recovery drive as described in Creating and using a USB recovery drive for Surface.
      • Shut down the Surface.
      • Insert the USB recovery drive into the Surface.
      • Press and hold the volume-down button, then press and release the power button.
      • When the Surface logo appears, release the volume-down button and follow on-screen instructions to see if it will boot or allow a reset.
    5. If still stuck on the logo or not entering UEFI/USB boot
      • If the device cannot reach UEFI or boot from USB and remains stuck on the logo or powers off, service is likely required.
      • Use the service options to send the device to Microsoft, visit an in-person service center, or use self-repair options if applicable.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.