Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Admin account not active anymore
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 74%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVW%3C/text%3E%3C/svg%3E)
Victor Wright
0
Reputation points
The following admin details can not login anymore after I logged in today around 15:00 and now I can't anymore
xxxxxxxxxx and this is my only admin details for our Office 365.
it says account or password incorrect
Microsoft 365 and Office | Subscription, account, billing | For business | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2026-06-11T16:32:34.7+00:00 Hello Victor Wright,
The screenshot shows a generic "Your account or password is incorrect" error.
To better understand the situation, could you please confirm:
- Were there any recent password changes or password reset attempts for this account?
- Have you tried using the "Reset it now" option, and if so, what was the result?
- Is there any additional error message or error code displayed after entering the credentials?
Since this is currently the only administrator account for the tenant, any details from the sign-in experience will help determine the appropriate recovery path.
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Victor Wright 0 Reputation points
2026-06-11T17:51:19.5766667+00:00 Hi,
No there was no Password change for this account
Nothing doesn't allow to co furtherIt says username is incorrect and that can't be as I use it every day
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