SUBSCRIPTION and RENEWAL

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SUBSCRIPTION and RENEWAL

Saifi Sharghi 0

How can I discuss my renewal ? need to talk to real person

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Answer 1

To discuss renewal and speak with a real person for a Microsoft 365 home subscription and billing issue, use Microsoft Support and request a live agent.

For home (consumer) Microsoft 365 subscriptions:

Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
Sign in with the Microsoft account that has the subscription.
In the search box, type "Chat with an agent" and press Enter.
Select "Contact support".
On the Products & services step, choose the Microsoft 365 & Office category.
On the Category step, choose a billing/subscription option such as "Manage my subscription".
Follow the prompts to connect with a support agent.
- Choose either Chat with a support agent in the browser, or select the Call me back option and provide a phone number so support can call.

If the subscription was purchased through a third party (for example, Apple, Google, or a retail store), renewal and billing changes may need to be handled through that third party’s billing support.

If there is an upcoming auto-renewal that needs to be stopped instead of discussed by phone, it can also be managed online:

Go to https://account.live.com and sign in.
Go to Services.
For the Microsoft 365 subscription, select Manage.
Turn off auto-renewal or cancel so the subscription expires on the renewal date.

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