Microsoft vender account password stopped working.

Question

Microsoft vender account password stopped working.

Amrit Manhas 20

My Microsoft vendor email password stopped working suddenly. A password reset does not work and I am not sure who the admin is. How else can I get back into my account, is there a number I can contact as an external?

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Answer accepted by question author

Jade Ng 15,775 Microsoft External Staff Moderator

Dear @Amrit Manhas,

Thank you for reaching out, and I’m sorry to hear you’re currently unable to access your Microsoft vendor account. I understand how disruptive this can be.

Based on your description, this appears to be a work account, which means the password and access are managed by an administrator within the organization. When password reset is unsuccessful, it is typically due to admin-controlled settings or missing verification methods.

In this case, I recommend contacting the IT administrator of the partner or the organization that provided you with this account, as they will be able to reset your password for you. You can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support

If you don't know who to contact at your work for help, try asking the person who gave you your Microsoft 365 vendor account and password.

Thank you for your patience and understanding. Hope you having a nice day and really much warm regards to you as well.

Looking forward to your response!

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Amrit Manhas 20 Reputation points

2026-06-11T00:42:06.0666667+00:00

I have checked internally and no one knows who the admin is. Can you help me look up who that is?
Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-06-11T05:41:05.1166667+00:00

If its just an ordinary Microsoft365 Business subscription account (as opposed to other possible interpretations I listed in my answer), then trace back firstly, who approved the subscription, who purchased the subscription, who implemented it, and from there you might have a better history of this.

It is entirely possible that the person is no longer with the company, so no one is managing this and the subscription (which is typically annual), has lapsed (and therefore everyone no longer has accessed)
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator

2026-06-11T05:59:22.2633333+00:00

Dear @Amrit Manhas,

Thank you for your response!

Could you please clarify how you have performed the internal check? Have you already reached out to the individual or organization that provided your Microsoft 365 account credentials?

As this matter is related to your internal setup so I can only recommend that you verify this information internally.
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator

2026-06-12T01:40:33.6066667+00:00

Dear @Amrit Manhas,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped clarify the issue you were experiencing.

3 additional answers

Your answer

Amrit Manhas 20 Reputation points

2026-06-11T00:42:06.0666667+00:00

I have checked internally and no one knows who the admin is. Can you help me look up who that is?
Vincent Choy 11,265 Reputation points Volunteer Moderator

2026-06-11T05:41:05.1166667+00:00

If its just an ordinary Microsoft365 Business subscription account (as opposed to other possible interpretations I listed in my answer), then trace back firstly, who approved the subscription, who purchased the subscription, who implemented it, and from there you might have a better history of this.

It is entirely possible that the person is no longer with the company, so no one is managing this and the subscription (which is typically annual), has lapsed (and therefore everyone no longer has accessed)
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator

2026-06-11T05:59:22.2633333+00:00

Dear @Amrit Manhas,

Thank you for your response!

Could you please clarify how you have performed the internal check? Have you already reached out to the individual or organization that provided your Microsoft 365 account credentials?

As this matter is related to your internal setup so I can only recommend that you verify this information internally.
Jade Ng 15,775 Reputation points Microsoft External Staff Moderator

2026-06-12T01:40:33.6066667+00:00

Dear @Amrit Manhas,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped clarify the issue you were experiencing.

Answer 1

Your post is vague, possibly due to us having different understanding of the words that you used in the post.

"Microsoft vender account password stopped working"
.
Can you clarify the following -

What do you mean by Microsoft Vendor Account? Are you a normal user and you are just referring to my microsoft account stopped working? In such a case, what kind of Microsoft account are you referring to? Microsoft365 Business? etc
Or are you a Microsoft partner, and you are saying that you are not able to login to your Microsoft Partner Network account?
Or are you a Microsoft supplier/vendor , and you are saying you are unable to login to Microsoft Supplierweb?
Or are you talking about the Microsoft Store?

Or are you referring to something else? Having a proper understanding of your problem would make it easier for us to help you with the answers.

Thank you.

Answer 2

Meshack Okubasu 15

Request for self service reset

Amrit Manhas 20 Reputation points

2026-06-11T02:44:29.5966667+00:00

Where do I do that?

Answer 3

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