Trusted Signing identity validation stuck "In Progress" for over 7 days

Hello Azure team and community,

I created a Trusted Signing (Azure Artifact Signing) account and submitted an identity validation request on May 27th. The same day I have completed Identity Verification by following the steps prompted by Azure, including verifying email, and submitting documents. Since then, the Identity Validation has remained in "In Review" status. It's now been more than 7 days, exceeding the documented review window.

Details:

Account name: ts-harvest

Subscription ID: <pii removed>

Resource group / region: rg-trusted-signing / East US

Identity validation type: Organization

Date submitted: 05/27/2026

Current status: In Review

Tenant ID: <pii removed>

What I've verified:

The organization details (legal name, address, website) match our official business registration records.

The contact email is monitored and no verification email or request for additional information has been received beyond the initial one.

No errors are shown in the Trusted Signing portal.

Questions:

Is there an action required on my side to advance the review?

Can the status of this validation request be checked or escalated?

Could someone from the Trusted Signing team look into the delay? Happy to provide additional verification documents privately.I created a Trusted Signing (Azure Artifact Signing) account and submitted an identity validation request. The account has remained in "In Review" status for more than 7 days, exceeding the documented review window.