Premium subscription - copilot not updated

The behavior is most likely due to a Copilot service/account issue on the web/desktop side rather than the subscription payment itself. The context shows several similar patterns:

1. License validation and account mismatch issues can cause Copilot features (including history and certain experiences) not to appear consistently across devices, even when the subscription is active. The guidance is to:
   • Confirm that the same account used on Android (where notebooks and recent chats appear) is also the one signed in on the web/desktop.
   • If already signed in, explicitly sign out and then sign back in with the correct account.
   • If there are multiple accounts (personal plus work/school), ensure the Premium (consumer) subscription account is the one used for Copilot on the web.
2. License refresh and validation problems can block Copilot from recognizing the updated subscription on certain surfaces:
   • On web, refresh the page and ensure third‑party cookies are enabled, as blocked cookies can prevent Copilot from validating the license and updating features.
   • On desktop apps (if using them), refresh the license (for example, via the “Refresh License” option in the app’s About/More Info flow) and restart the apps so changes can take effect.
3. Backend propagation delays or service-side issues are documented in similar cases:
   • For Copilot and related AI features, some changes (like increased limits or new capabilities) can take time to roll out to all accounts and endpoints.
   • There are documented scenarios where users with valid Copilot licenses received “authorization” or “license” errors that resolved only after some hours once backend changes propagated.
4. When the issue persists after basic checks, the recommended path is to escalate to Microsoft Support, because only support/engineering can inspect and fix backend account state:
   • For home users, after verifying account and license and still seeing inconsistent Copilot behavior, contact Support from the consumer support channel so they can check the subscription and Copilot entitlement on the backend.

Given that:

• The Premium subscription is active and paid.
• Android shows the correct notebooks and recent chats.
• Web/desktop still show old history and missing notebooks.

The most likely cause is a license/entitlement or backend sync issue affecting the web/desktop Copilot endpoint for that account. The practical next steps are:

1. Verify the exact same Microsoft account is used on all devices.
2. Sign out and sign back in on web/desktop; refresh the page and ensure cookies are allowed.
3. If using desktop apps, refresh the license and restart the apps.
4. If the issue remains, open a support case with Microsoft consumer Support so they can correct the Copilot account state on the server side.

References:

• Frequently asked questions about Copilot in Microsoft 365 subscriptions
• I am getting license validation errors with Copilot
• How to find and enable missing Copilot button in Microsoft 365 apps
• Microsoft 365 Personal, Family and Premium subscription benefits
• Introducing Microsoft 365 Premium
• Unable to log into m365.cloud.microsoft, something went wrong - Microsoft Q&A
• Microsoft 365 Copilot Retrieval API errors with Authorization Failed - User does not have valid license - Microsoft Q&A
• Monthly limit for transcription - unable to reach 30,000 minutes despite subscription to Copilot license - Microsoft Q&A