Subscription shows $0.00 after changes to subscription type from a different tenant

Question

Subscription shows $0.00 after changes to subscription type from a different tenant

pierre shiraziefard 165

After converting subscription from "Microsoft action plan" to pay as you go and this was in a separate tenant my current subscription PII removed shows current cost 0.00 when a few days ago it was close to $300 or so. Once I click and view details yesterday i saw $115.00 so now it does not show anything in cost management.

Please advice (i was asked by support yesterday to create this in this forum).

Thanks.

Lakshma Reddy Vattijonnala 1,660 Reputation points Microsoft External Staff Moderator

2026-06-04T13:49:36.14+00:00

Hi @pierre shiraziefard

Thank you for bringing this to our attention. We are currently checking the details and working on resolving the issue. We’ll update you as soon as we have more information.
pierre shiraziefard 165 Reputation points

2026-06-04T13:53:43.2366667+00:00

PII removed

As you can see accumulated charges were close to $297.11 and then a drop (unexplained). I will be travelling and will return by Next Tuesday 9th.
pierre shiraziefard 165 Reputation points

2026-06-04T14:01:57.9133333+00:00

support ticket created PII removed as suggested by AI response
Lakshma Reddy Vattijonnala 1,660 Reputation points Microsoft External Staff Moderator

2026-06-04T15:00:17.3633333+00:00
Hi @pierre shiraziefard

We apologize for any inconvenience caused regarding the issue with your billing information.

We understand that after converting your subscription from Microsoft Action Plan to Pay‑As‑You‑Go (moving it to a different tenant) the Cost Management view is now showing $0 whereas earlier you were seeing charges around ~$300 and later ~$115.

Based on your scenario this behavior is expected due to how Azure processes billing data in the following situations:

Subscription offer change resets cost visibility context When a subscription is converted to a different offer, Cost Management treats it as a new billing context. As a result, cost data prior to the offer change is not shown under the new subscription offer.

This article helps you better understand Azure cost and usage data Understand Cost Management data - Microsoft Cost Management | Microsoft Learn

Temporary delay in cost data after changes After a subscription conversion or tenant change, cost data is not immediately available:

Cost Management data can take up to 24–72 hours to fully populate

In some cases, it may take up to 48 hours for features and data to appear

Tenant and billing scope alignment Since the subscription was moved to another tenant, cost visibility now depends on the billing account/profile being correctly associated with the new tenant. If billing is still linked to the previous tenant, cost data may not appear immediately until the association is updated or fully synced.

Please try the following checks:

Confirm the correct tenant and scope

Ensure you are signed into the correct tenant

In Cost Analysis, verify you are viewing the correct subscription and date range

Validate billing account linkage

Go to Cost Management + Billing → Properties

Confirm the billing profile is associated with the current tenant

Allow time for data refresh

Wait up to 72 hours after the subscription conversion or tenant move

Cost data should automatically reappear once processing completes

Since you have already created a support ticket for the billing team, I request you wait for their response as our scope for billing-related issues is limited. The dedicated billing team is available to assist with any questions or concerns about billing.

If the issue resolved please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

Answer accepted by question author

Lakshma Reddy Vattijonnala 1,660 Microsoft External Staff Moderator

Hi @pierre shiraziefard As mentioned in our private chat you have already submitted a billing support ticket. We have dedicated support team for billing related queries and issues and we advised you to connect with the billing support team for further investigation and agreed to close this Q&A.

If you find the answer helpful please click "upvote" and accept it. This will help others in the community with similar questions easily find the solution.

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1 additional answer

Your answer

Lakshma Reddy Vattijonnala 1,660 Reputation points Microsoft External Staff Moderator

2026-06-04T13:49:36.14+00:00

Hi @pierre shiraziefard

Thank you for bringing this to our attention. We are currently checking the details and working on resolving the issue. We’ll update you as soon as we have more information.
pierre shiraziefard 165 Reputation points

2026-06-04T13:53:43.2366667+00:00

PII removed

As you can see accumulated charges were close to $297.11 and then a drop (unexplained). I will be travelling and will return by Next Tuesday 9th.
pierre shiraziefard 165 Reputation points

2026-06-04T14:01:57.9133333+00:00

support ticket created PII removed as suggested by AI response

Answer 1

The most likely causes are either a tenant/directory mismatch after the subscription type change, or that the billing account/scope being viewed no longer matches the subscription’s current billing context.

Use these checks to locate the correct billing view:

Confirm the correct tenant/directory
- In the Azure portal, select the profile (email) in the top-right corner.
- Select Switch directory.
- In Directory + subscription / All directories, switch to the directory that contains the converted pay-as-you-go subscription.
- After switching, go to Cost Management + Billing → Subscriptions and re-check the subscription’s charges.
Verify the billing account type and scope
- In Cost Management + Billing, open Properties (or Billing scopes if there are multiple).
- Confirm the Type of the billing account (for example, Microsoft Online Subscription Program vs Microsoft Customer Agreement vs Enterprise Agreement).
- Make sure the subscription is being viewed under the correct billing account type that now owns the pay-as-you-go subscription.
Check if the subscription is under a different billing account
- If there is access to multiple billing accounts (personal, Enterprise Agreement, Microsoft Customer Agreement), repeat step 2 for each billing scope to find where the subscription now resides.
If the subscription or historical charges still cannot be seen
- There may be an account or subscription flag or a back-end issue related to the conversion (similar to cases where a subscription is not visible or not fully created).
- Create a free Billing support request so a billing engineer can review the subscription and its cost data:
  1. Go to the Azure portal Help + support blade (or directly to the support creation page).
  2. Choose Billing as the issue type.
  3. Select the affected subscription ID (27d157aa-d5e9-4cab-8ecd-6f8dc029bcdf).
  4. Complete the support request, describing that historical costs disappeared after converting from Microsoft Action Plan to pay-as-you-go in a different tenant.

Billing support is free and can validate whether the historical charges are still associated with the subscription and why Cost Management currently shows $0.00.

References: