Microsoft support isnt helping at all with stolen account...

For a stolen Microsoft account, support and moderators are limited to the same recovery tools that have already been provided. If the attacker has changed the security information (email, phone, authenticator) and the automated checks cannot verify ownership, the account cannot be restored.

The only supported path is:

1. Use the hacked/compromised account troubleshooter
   • Go through the official guidance for compromised accounts: How to recover a hacked or compromised Microsoft account.
   • This flow leads to the sign-in helper and, if needed, to the account recovery form.
2. Submit the account recovery form with maximum detail
   • Use the recovery form linked from the troubleshooter or via the sign-in helper: https://go.microsoft.com/fwlink/?linkid=2196140.
   • Provide as much accurate information as possible (old passwords, approximate creation date, services used, purchase info, etc.).
   • The process is automated; if the data does not match what is on record, the request is denied. Forums and front-line support cannot override this.
3. Understand the hard limit
   • If the hacker has replaced the email/phone and authenticator, and the recovery form repeatedly fails, the account is considered unrecoverable. Multiple moderators explicitly state that in this situation “there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.”
   • This is by design to prevent handing an account to the wrong person; Microsoft will not forcibly “throw out” the current signer without strong proof from the automated checks.
4. For linked services like Minecraft
   • Even if the Microsoft account cannot be recovered, Minecraft support may offer limited options for the game profile itself. The recommended path is to contact Minecraft Support via the official channel in the guidance.
5. For future protection
   • Follow the compromised-account guidance to secure other accounts and devices (malware scan, strong unique passwords, updated security info, and identity protection steps).

There is no alternate escalation path, manual override, or special-case exception documented beyond these automated recovery and support flows.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• Prevent unauthorized purchases from Microsoft Store
• Protecting yourself from identity theft online