Paid twice for my Microsoft 365 license renewal

To request a refund for the first Microsoft 365 renewal charge and avoid being billed twice, follow these steps:

1. Verify both charges and orders
   1. Go to https://account.microsoft.com/services and sign in with the same Microsoft account used for the subscription.
   2. In Services & subscriptions, locate the Microsoft 365 subscription and review the Order history around April 16 and May 6, 2026.
   3. Confirm that there are indeed two separate renewal transactions for $105.99.
2. Investigate the April 16 charge
   1. If the April 16 payment does not clearly show what it was for, use the guidance in How to investigate a billing charge from Microsoft (linked from the “Unable to cancel your Microsoft subscription” and “I’ve been charged twice” articles) to identify the product and account that charge is tied to.
   2. Also check whether a second Microsoft account (for example, a family member using the same card) might have an overlapping Microsoft 365 subscription, as described in I’ve been charged twice.
3. Cancel any duplicate or unused subscription
   1. In Services & subscriptions, find the subscription associated with the April 16 renewal.
   2. Select Manage.
   3. Select Cancel (or Upgrade or Cancel) and follow the on‑screen steps to complete cancellation, as described in Cancel a Microsoft 365 subscription and How to get a refund on a Microsoft subscription.
   4. If you see Turn on recurring billing instead of Manage, that subscription is already set to expire and will not renew again; no further action is needed to stop future charges.
4. Request a refund for the first (failed/unused) renewal
   1. After cancellation, follow the refund flow described in How to get a refund on a Microsoft subscription for Microsoft 365:
      • Sign in at https://account.microsoft.com/services/microsoft365 with the same account.
      • Select Manage for the subscription that was renewed on April 16.
      • Choose Cancel (if not already cancelled) and proceed; the site will indicate whether that order is eligible for a refund based on Microsoft’s refund policy and the timing of cancellation.
   2. If the subscription was purchased in a country that supports prorated refunds (for example Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey), review the prorated refund rules linked from the refund article.
5. If self‑service refund does not appear
   1. Use Microsoft’s guided support as suggested in the articles:
      • Go to Contact Microsoft Support from the refund or cancellation pages.
      • Choose Microsoft 365 billing/support and start a chat or web support session.
   2. Explain that there are two renewal charges ($105.99 on April 16 and May 6, 2026) and that the first renewal did not grant access, so the second renewal was required to restore service. Provide the order numbers from Order history and a copy of the credit card statement if requested.
6. If Microsoft cannot locate a second subscription
   1. Follow the guidance in I’ve been charged twice:
      • Review the last few months of order history and banking statements to confirm whether Microsoft actually billed twice for the same subscription.
      • If the second charge does not appear in any Microsoft account’s order history, contact the card issuer to dispute the extra charge as a potential billing error or fraudulent transaction.

This process cancels any duplicate/unused subscription, checks refund eligibility for the April 16 renewal, and routes the case to Microsoft Support or the card issuer if self‑service options do not resolve the double billing.

References:

• I've been charged twice
• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• refund please - Microsoft Q&A investigate only looked at the past 60 days. My charges were on Jan 14 and Jan15
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Double Billing for Microsoft Services - Microsoft Q&A
• Request refund - Microsoft Q&A