Account compromised but Microsoft is in love with AI.

For a compromised personal Microsoft account where the email and security info were changed by an attacker, the only supported paths are:

1. Use the official hacked/compromised-account flow
   • Follow the guidance in How to recover a hacked or compromised Microsoft account. Start with the sign‑in helper, which can route to self‑service recovery or an agent when available:
     • Start
   • This is the primary path Microsoft provides for consumer accounts, including when the alias/email was changed by a hacker.
2. Submit the account recovery form (if you can’t sign in)
   • From the hacked-account article, use the recovery form and provide as much accurate information as possible (old passwords, subject lines of recent emails, contacts, etc.).
   • If the attacker has fully replaced the security info and the form is repeatedly rejected, context indicates there is no alternative manual override for consumer accounts beyond this automated process.
3. Use the Sign‑in Helper and Support contact options
   • If the automated flows fail or error, use the Sign‑in Helper link above or the general account help page to reach additional options:
     • If you can't sign in, use the sign-in helper tool
   • From there, depending on region and time, options such as chat with a support agent may appear. These are the documented ways to reach a human for personal account issues.
4. General Microsoft Support entry point
   • If there is a technical problem with the recovery form or sign‑in helper, use the main Support contact page and work through the virtual agent until a “Chat with a support agent” option appears:
     • Contact a Microsoft support agent
   • For account issues, choose categories like “Other Products” → “Manage account security” when prompted, which can surface human chat options during business hours.

For personal Microsoft accounts, phone agents and chat agents cannot bypass the automated ownership checks or manually restore access if the recovery form fails; they can only guide through the same documented flows.

References:

• How to recover a hacked or compromised Microsoft account
• Account help & learning
• Unblock my Outlook.com account
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• IVR_ContactSupport
• IVR_ContactSupport_T2