Cannot move region due to consent (which doesn't exist)

Mike Molenda 0 Reputation points
2026-06-02T04:01:01.13+00:00

This is a fun one - I contacted Microsoft support via request number Removed PII - but we weren't able to get far.

Here's the issue:

  • I recently relocated to Australia from the US.
  • I went into my Microsoft account to change the region from US to Australia but got this error message:
    • You are managing one or more child accounts. Before you change your profile information, you need to remove consent for those child accounts.
    • User's image
  • I checked the Family Consent page and verified there are no current members in my Microsoft family, and therefore nothing to remove consent.
  • User's image
  • User's image

Now I'm stuck - and my account cannot be changed from US to Australia. What do we need to do to fix this?

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

0 comments

3 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Mike Molenda 0 Reputation points
    2026-06-05T07:24:12.2833333+00:00

    bump for moderators

    Was this answer helpful?

  2. Mike Molenda 0 Reputation points
    2026-06-22T08:36:23.8633333+00:00

    Another bump for moderators

    Was this answer helpful?

    0 comments
  3. Ian-T 10,695 Reputation points Microsoft External Staff Moderator
    2026-06-25T08:39:10.76+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Hi Mike Molenda

    Thanks for sharing the details and the screenshots. Based on what you described, it looks like the account is still being detected as having a Family Safety/parental consent relationship, even though your current Family page does not show any child members.

    Please try signing in directly to the parental consent management page here: Manage parental consent.The consent can only be removed by the adult Microsoft account that originally granted it. If no child accounts appear there, it can mean the consent was granted by another adult account, or by using another Microsoft account.

    A few things worth checking:

    1. Sign in to the consent page using any other Microsoft account that may previously have been used as a family organizer or parent/guardian account.
    2. Check whether any old family organizer account can still access Microsoft Family Safety.
    3. Confirm that the date of birth on your own Microsoft account is correct, since age and region rules can affect whether account changes are allowed.
    4. If nothing appears under any possible organizer account, contact Microsoft Support again and specifically ask them to review the account for a stuck or hidden Family Safety/parental consent association. Include your previous request number and the exact error message.

    Unfortunately, this is not something other users or Community moderators can manually clear from the forum, because it involves account-level consent data. If the consent record is not visible to you through the normal pages, Microsoft account support would need to investigate it from their side.

    Thank you for your understanding

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.