Wrong mail id given at the time of booking the exam AI900

The email address used for a scheduled Microsoft certification exam cannot be changed directly in the booking; however, all key information (date, time, exam ID, and check-in instructions) is also available through the Microsoft Learn / Certification profile and the exam provider account, not only via email.

To ensure correct contact details for future communications and bookings:

1. Update the email used for Microsoft Learn communications:
   • Go to Microsoft Learn profile settings: https://learn.microsoft.com/users/me/settings
   • Set the preferred email address for communications there.
2. If there are any issues accessing the booking details or if confirmation emails are critical (for example, for rescheduling or checking delivery mode), contact Microsoft Certification / Credentials support immediately and explain that the wrong email was entered when scheduling the AI-900 exam and the exam is imminent:
   • Use the Credentials support channel described here: https://aka.ms/credentials-support or via the help page: https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Support can view the booking under the correct Microsoft account and assist with any urgent issues related to the appointment, even if the confirmation email went to the wrong address.

References:

• Need help in changing primary email address for Certification Profile - Microsoft Q&A
• hOW can i change tha email associated with microsoft learn - Microsoft Q&A
• I have an upcoming Microsoft certification exam (AI-900) scheduled on May 27, 2026. - Microsoft Q&A