Ship To - Address Correction

To correct the Ship To address on an invoice that has already been received, the billing or account support team must review and adjust the billing profile or invoice details using secure tools. Forum responders and community tools cannot change invoice data directly.

The appropriate next step is to contact Microsoft billing/support through the relevant admin or support portal for the subscription and request a corrected invoice, providing:

1. The invoice number and billing account/subscription ID.
2. The incorrect Ship To address as shown on the invoice.
3. The correct Ship To address that should appear.

If the invoice was generated from a Dynamics product (for example, Dynamics GP, NAV, or Dynamics 365 Finance), the Ship To or Ship-from address is controlled by the company or vendor address setup and the document header. In that case, correcting future invoices requires updating the address setup (such as Company Setup address IDs or vendor ship-from address configuration) and then regenerating or reissuing the invoice from the application.

For any change to an already issued invoice or to resolve billing/address errors, a support request with the billing team or product support is required so they can securely access the account and reissue or adjust the invoice as appropriate.

References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Who do I contact in regards to requesting an invoice - Microsoft Q&A
• "Address information is missing for the Ship-To Address" error in Purchase Order Entry window in Microsoft Dynamics GP
• Vendor shipfrom address support on invoices
• The "Ship-to Address" value is incorrect on a purchase order when you create the purchase order for a special sales order in Microsoft Dynamics NAV 2009
• "Ship-to address does not exist" error message when you post a sales invoice for a customer who has multiple ship-to address and bill-to address in Microsoft Dynamics NAV 2009