How do I cancel my subscription to Microsoft 365

Howard Spencer 5 Reputation points
2026-05-30T23:47:39.73+00:00

I need to cancel my subscription to Microsoft 365. I need to know how to do that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. AI answer

    2026-05-30T23:47:48.1133333+00:00

    To cancel a Microsoft 365 subscription for home use (Basic, Personal, Family, or Premium) purchased directly from Microsoft:

    1. Go to https://account.microsoft.com/services/microsoft365.
    2. Sign in with the same Microsoft account that was used to purchase the subscription.
    3. Find the Microsoft 365 subscription and select Manage.
      • If instead of Manage there is Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again.
    4. On the next page, select Cancel (it may appear as Upgrade or Cancel).
    5. On the cancel page:
      • Review the Please review section and any details shown.
      • At the bottom, choose I don't want my subscription to confirm cancellation (or I want to keep my benefits if deciding not to cancel).

    Key notes:

    • After cancellation, Microsoft 365 home subscriptions revert to the free storage limits (5 GB cloud storage total for OneDrive and Outlook.com attachments, and 15 GB Outlook.com mailbox storage).
    • If storage used is above the free allowance after cancellation:
      • Uploading, editing, or syncing new files to OneDrive will be blocked.
      • Sending or receiving email in Outlook.com will be blocked.
      • OneDrive and its files may be deleted after 6 months.
    • If the subscription was purchased through a third-party retailer (for example, a store, Google Play, or Apple App Store), cancellation must be done with that retailer’s support, not through the Microsoft account site.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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