My childs microsoft account is locked, and all my recovery attempts keep failing

For a locked Microsoft account where recovery attempts keep failing, only the official self-service recovery paths can be used; support agents and forum moderators cannot manually unlock or reset the account.

Use these steps, in order, for the child’s account:

1. Try standard password reset
   • Go to the Recover your account page: Recover your account.
   • Enter the child’s Microsoft email/phone/Skype sign-in name.
   • Choose where to receive the security code (email, phone), select Next, then enter the code and set a new password, as described in My username and password have stopped working.
2. If security codes or verification options don’t work
   • If the code is not received or the options are blocked/rate-limited, follow the guidance in Troubleshoot Microsoft verification code issues.
   • If access to some security info is still available, sign in to the Advanced security options page and add a new way to sign in or verify, then remove outdated info.
   • If all security info is lost but the password is known, start sign-in, choose I don't have any of these at the “Verify your identity” prompt, and follow the steps to replace security info. Note that this can impose a 30‑day restriction before sign-in is allowed.
3. If the password is not accepted and no security info is accessible
   • Use the Microsoft account recovery form (ACSR) as described in Help with the Microsoft account recovery form.
   • Ensure a working contact email is available (can be any email, including a new Outlook.com address) and provide as much accurate information as possible.
   • After submission, results are sent to the working email within 24 hours. If the account cannot be verified, the form can be retried up to two times per day.
   • If recovery remains unsuccessful, Account recovery unsuccessful confirms that the process is automated and can be retried but not overridden by support.
4. If the account was locked or suspended
   • If the account is locked due to suspicious activity or policy issues, follow the instructions in Microsoft account has been locked. When signing in, if “Next” is not shown and a link beginning with aka.ms/ appears, use that link and complete the reinstatement form. A Microsoft Online Safety agent will review and respond by email.
5. If all recovery attempts fail
   • The context from Microsoft Q&A and support articles indicates that if the recovery form and verification options cannot confirm ownership, the account cannot be recovered or manually reset by support.
   • In that case, Minecraft purchases tied to that Microsoft account may not be transferable; the Minecraft support team (outside this context) would need to be consulted for any game-specific options.

References:

• My username and password have stopped working
• Troubleshoot Microsoft verification code issues
• Help with the Microsoft account recovery form
• Account recovery unsuccessful
• Microsoft account has been locked
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A