My account Touka Majutsu email has been changed forcefully, old email was ******@gmail.com

The account can only be recovered through Microsoft’s official self-service recovery flows. No one in the community or support can directly restore ownership or change the email on the account.

Follow these steps immediately:

1. Use the Sign-in Helper for hacked/blocked accounts
   • Go to the Sign-in Helper tool: Sign-in Helper.
   • Enter the hacked account’s sign-in (the Microsoft account username, even if the alias/email was changed).
   • Follow the guided steps for a hacked or blocked account. The tool will either show self-help options or a way to contact an agent.
2. Run through the hacked-account recovery guide
   • Follow the official guidance in How to recover a hacked or compromised Microsoft account:
     • First, scan all PCs/phones used with this account for malware and remove anything found.
     • Then try to sign in and immediately change the password to a strong, unique one.
     • After regaining access, review and fix security settings: connected accounts, forwarding, and automatic replies to remove anything the attacker added.
   • Article: How to recover a hacked or compromised Microsoft account.
3. If the attacker changed security info or added their own email/Authenticator
   • If sign-in is still possible but verification codes go to the attacker’s email/phone or Authenticator, follow the guidance in Common problems with two-step verification:
     • If at least one security method still works, sign in to Advanced security options, add a new method (phone, email, Microsoft Authenticator), verify it, then remove any methods that do not belong to the rightful owner.
     • If all security info was replaced and none of the methods are accessible, start sign-in, choose I don’t have any of these, and follow the process to replace security info. This can trigger a 30‑day security hold before full access is restored.
4. If password is unknown and no security info works
   • Use the Microsoft account recovery form (this is the only way to prove ownership when normal reset options fail):
     • Read: Help with the Microsoft account recovery form.
     • Then submit the form with as much accurate information as possible (old passwords, services used, billing details, etc.).
     • Wait for the email response (usually within 24 hours). If denied, adjust answers and try again from a different device/network and InPrivate/Incognito session.
   • If repeated attempts fail, the account is considered unrecoverable and support cannot override this.
5. If Outlook.com is blocked or shows unusual activity
   • If the Outlook.com mailbox tied to the account is blocked, use the same Sign-in Helper flow described in Unblock my Outlook.com account.
   • After unblocking, review Recent activity and mark any sign-ins that were not performed by the rightful owner, then change the password again.
6. After regaining control
   • Remove any attacker-added aliases or sign-in names from Manage how you sign in.
   • Add safer verification methods (Microsoft Authenticator, additional email/phone) and keep them private.
   • Regularly review Security basics → Review activity for unusual sign-ins.

If the attacker fully replaced the email and all security info and the recovery form cannot be passed, there is no further method to restore the account.

References:

• Hello , welcome to Account help & learning
• How to recover a hacked or compromised Microsoft account
• Common problems with two-step verification for a work or school account
• Unblock my Outlook.com account
• What happens if there's an unusual sign-in to your account
• Help with the Microsoft account recovery form
• My account got hacked - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• Entraron a mi cuenta de microsoft y cambiaron el gmail y contraseña - Microsoft Q&A