Stopping Payments from my Personal Email Account

To stop these charges and address the past payments, follow these steps in order:

1. Investigate what the charge is tied to
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the relevant charge: Manage your payments.
   • This helps identify which subscription and which Microsoft account (email) the charges belong to, and whether it is a recurring subscription.
   • Use the guidance in How to investigate a billing charge from Microsoft to confirm the product and account.
2. Cancel the subscription so future charges stop
   • Once the account and subscription are identified, sign in to that Microsoft account and go to Subscriptions at https://account.microsoft.com/services.
   • Find the subscription and select Manage.
   • If Manage is available, select Cancel (or Upgrade or Cancel) and follow the on‑screen steps to complete cancellation.
   • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew; no further action is needed for future billing.
3. If the subscription was purchased through a third party
   • If investigation shows the subscription was bought via a third‑party store (for example, Google Play, Apple App Store, or another retailer), cancellation and refunds must be handled through that provider. Use the guidance in the cancellation and refund articles for third‑party purchases.
4. Request a refund where possible
   • After identifying the subscription and cancelling it, check if the charges qualify for a refund using the steps in How to get a refund on a Microsoft subscription.
   • Sign in at https://account.microsoft.com/services with the account that owns the subscription, locate the subscription, and follow the refund instructions if available.
   • Some countries support prorated refunds depending on subscription length and renewal status; see the list of countries with prorated refunds in the refund article.
5. If the account cannot be accessed (for example, old work email)
   • If sign‑in to the original account is not possible and ownership cannot be recovered, cancellation through Microsoft self‑service may not be possible.
   • In that case, contact Microsoft Support for billing assistance and provide details of the charges so they can help locate the subscription and advise next steps.
   • If the subscription still cannot be located or cancelled via Microsoft, contact the bank or card issuer to dispute or block further recurring payments from Microsoft for that subscription.
6. If there are multiple or duplicate charges
   • If there appear to be duplicate or multiple subscriptions (for example, charges on different cards), use the investigation steps for each charge and cancel each identified subscription.
   • Then follow the refund guidance for any duplicate or unintended subscriptions.

These steps will stop future charges and give the best chance of recovering some of the past payments, subject to refund eligibility and local refund rules.

References:

• How to investigate a billing charge from Microsoft
• Cancel your Microsoft subscription
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Pay for a past-due Microsoft subscription
• Troubleshoot payment option issues
• Change your Microsoft subscription payment method and options
• Turn recurring billing on or off for a Microsoft subscription
• investigate a billing charge - Microsoft Q&A
• refund please - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A