How to fix a trackpad that freezes for a few seconds repeatedly on a new msi laptop?

Rob Smith 40

Hi i have a new msi laptop , the trackpad freezes for a few seconds repeatedly pointer on screen cant be moved then works again.

I have downloaded trackpad drivers and windows updates.

Thanks.

From Rob.

Caleb Asiago: 780250 0 Reputation points

2026-05-30T12:28:12.92+00:00

the best solution to that is to update or reinstall the trackpad driver.

Alternatively, one can download the latest driver from MSI's official support site for his/her exact model.

Answer accepted by question author

SD - IA 180.3K Independent Advisor

Thank you, to close this thread, you may press Yes below the most helpful post. Have a great day!

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Answer accepted by question author

SD - IA 180.3K Independent Advisor

Alright. Please contact MSI as during the warranty, they are responsible for full functioning of the device.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!

Rob Smith 40 Reputation points

2026-06-01T03:05:35.9866667+00:00

Ok will contact msi.

Thanks for your help.

6 additional answers

AI answer

2026-05-28T07:57:41.1433333+00:00
A common cause of intermittent trackpad freezes on a new Windows 11 laptop is a problematic or outdated touchpad driver. Updating or reinstalling the touchpad driver is the supported first step.

Follow these steps in order:

Make sure Windows is fully updated

Use Windows Update to install all available updates, including drivers. This is the recommended way to get the latest touchpad driver.

For details, see the guidance in Automatically get recommended and updated hardware drivers referenced from the touchpad article.

Update the touchpad driver via Device Manager

Open Device Manager (type device manager in the search box on the taskbar and select Device Manager).

Look for the touchpad under:

Human Interface Devices, or

Mice and other pointing devices.

Right-click the touchpad entry and select Update driver.

Follow the prompts to search automatically for updated driver software.

Reinstall the touchpad driver via Device Manager If updating does not help or no newer driver is found:

In Device Manager, locate the touchpad again under Human Interface Devices or Mice and other pointing devices.

Right-click the touchpad and select Uninstall device.

Confirm the uninstall.

Restart the laptop.

Windows will reinstall the touchpad driver automatically from Windows Update.

If the issue persists If updating and reinstalling the touchpad driver do not resolve the freezing, contact MSI support. The official guidance is to contact the device manufacturer when driver updates and reinstalls do not fix touchpad issues.

References:

Fix touchpad problems in Windows

Mouse and keyboard problems in Windows
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SD - IA 180.3K Reputation points Independent Advisor

2026-05-28T08:36:44.62+00:00

Hi,

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.
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Rob Smith 40 Reputation points

2026-05-29T05:45:29.8733333+00:00

Hi Sumit d ,

I have added screenshotsIMG_0920.jpeg - top of the system summary window.

IMG_0917.jpeg - bottom

Thanks.

From Rob.

Rob Smith 40 Reputation points

2026-05-30T06:57:38.0833333+00:00

Hi i bought a usb stick and have followed the instructions and the file loaded and i got to the end fine.But using the trackpad for about 10 mins afterwards it was still freezing although slightly better than before.

Also when i first set the laptop up when i got it , the trackpad on bottom left of it was very hard to press compared to the right side bottom which was fine to press.

Not sure whether that could cause the freezing.

Thanks.

From Rob.
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SD - IA 180.3K Reputation points Independent Advisor

2026-05-29T13:51:53.7933333+00:00

Thank you. Please let me know if updating BIOS to version 317 resolves the issue.

https://www.msi.com/Laptop/Vector-18-HX-AI-A2XWX/support?sub_product=Vector-18-HX-AI-A2XWIG

https://www.yourwindowsguide.com/2025/01/update-bios-firmware-windows.html

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.
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Rob Smith 40 Reputation points

2026-05-30T02:20:45.77+00:00

My question is on next post.

Couldnt delete this post.

Thanks.
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How to fix a trackpad that freezes for a few seconds repeatedly on a new msi laptop?

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