Hotmail been hacked

Malcolm Tucker 0 Reputation points
2026-05-24T15:28:55.5733333+00:00

I have submitted a CDOC request SIR23603540 but the agent keeps saying they haven't received one

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. AI answer

    2026-05-24T15:29:09.9866667+00:00

    For a hacked Hotmail/Outlook.com account, the only supported recovery path is through the official Microsoft account recovery and sign‑in helper tools. CDOC/SIR case handling for consumer Outlook.com accounts is not documented as a separate escalation path in the provided information.

    To proceed:

    1. Use the Sign‑in Helper to unblock or recover the account
      • Go to the Outlook.com unblock page and select Sign-in Helper: Sign-in Helper.
      • Follow the prompts to verify identity and unblock the account or reset the password.
    2. If the account is hacked/compromised
      • Use the official hacked-account recovery guide: How to recover a hacked or compromised Microsoft account.
      • Run a full antivirus scan on all devices used with the account before changing the password.
      • Change or reset the password using the links in that article.
      • After regaining access, review account settings (connected accounts, forwarding, automatic replies) for malicious changes.
    3. If sign‑in or unblock still fails
      • Use the “When you can't sign in to your Microsoft account” link from the unblock article to continue troubleshooting and reach support if needed.
      • If the automated account recovery form ultimately fails and the security info has been replaced by the attacker, there is no additional supported method in the provided guidance to recover a consumer Microsoft account.
    4. For additional Outlook.com help
      • If sign‑in is possible, open Outlook.com, select Help on the menu bar, describe the issue, then under Still need help? choose Yes to reach a support agent via web chat.
      • If sign‑in is not possible, use the “If you can't sign in” support entry point referenced below.

    Because the context does not describe any way to track or validate a specific CDOC/SIR number for a consumer Outlook.com account, rely on the automated recovery/sign‑in helper flows and Outlook.com Help → chat support as the supported channels.

    References:

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