Trusted Signing Identity Verfication Stuck "In Progress"

Yasseen 0 Reputation points
2026-05-24T09:12:43.1966667+00:00

Hey, I submitted all documents for the idenity verfifaction for our compnay 10 days ago and ever since then the status is stuck "In Progress". Is this a bug or is there a timeline for how long this should take?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-05-24T09:12:53.6433333+00:00

    Identity validation for Artifact Signing typically takes from 1 to 20 business days, and it can take longer if additional documentation is required.

    A status of In Progress after 10 days is still within the normal processing window and doesn't indicate a bug. During this period, the validation team is reviewing the information and documents that were submitted. If more documentation is needed, the status changes to Action Required and an email is sent asking for additional documents.

    If the status later changes to Failed, and it is not due to missed email verification, the validation team was unable to validate the information provided. In that case, the guidance is to delete the Artifact Signing account to avoid being billed for unused resources.

    If assistance is needed while the request is still In Progress, support can be contacted via Azure Support or Microsoft Q&A using the artifact-signing tag.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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