How to get log in to purchased Minecraft account

To regain access to a purchased Minecraft account that signs in with a Microsoft account, the Microsoft account itself must be accessible and in good standing. Use the following steps depending on the issue:

1. If the Microsoft account password is forgotten or not working
   • Follow the guidance to reset or fix sign-in issues under I can't sign in to my Microsoft account:
     • If the password is forgotten, use the steps in Reset your password (linked from that article).
     • If the password is known but stopped working, use the Sign-in Helper tool referenced there.
   • See: I can't sign in to my Microsoft account.
2. If the Microsoft account email/username is forgotten
   • Use the Look up your Microsoft account option referenced in the same article so the correct Microsoft account used for the Minecraft purchase can be found.
3. If the account is locked or security info was changed (possible hack)
   • Follow the official hacked/compromised-account recovery process and the Microsoft account recovery form guidance used in similar Minecraft scenarios:
     • Use the official troubleshooter for hacked accounts and then the account recovery form, providing as much accurate information as possible (old passwords, devices, etc.).
     • If the security info has been fully replaced and the recovery form fails, there is no other Microsoft method to recover that Microsoft account; in that case, Minecraft-specific help must be requested from Minecraft Support as described in the Q&A examples.
4. If sign-in works but Minecraft shows as not purchased
   • In a similar case, running Minecraft via the official Minecraft Launcher once caused the purchase to be recognized correctly in third‑party clients. Ensure sign-in is done with the same Microsoft account that was used to buy Minecraft.
5. If none of the above resolves access
   • Use the Sign-in Helper tool for additional automated troubleshooting of the Microsoft account.
   • For detailed help with filling out the recovery form, use Help with the Microsoft account recovery form.
   • If the Microsoft account ultimately cannot be recovered, contact Minecraft Support (as suggested in the Q&A) to ask whether any alternative options exist for the Minecraft license.

References:

• I can't sign in to my Microsoft account
• How to sign in to a Microsoft account
• How to get a Microsoft account recovery code
• Get help with your Microsoft account
• Microsoft account sign-in helper
• Hello , welcome to Account help & learning
• How to gain access to my Minecraft Account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A