PLEASE help I’m logged out of my account

For a personal Microsoft account where the sign-in email, recovery email, and phone are no longer accessible, the only supported options are:

1. Use the Sign-in Helper for hacked/locked accounts

• Go to the Sign-in Helper for support options or hacked account issues: Open the Sign-in Helper for support options or hacked account issues.
• Enter the Microsoft account email/phone and follow the guided steps. It will either provide self-service options or a path to contact an agent, depending on what’s available for that account.

2. Submit the Microsoft account recovery form If normal sign-in and verification codes are not possible, use the official recovery form:

• Go to the Microsoft Account Recovery form: Help with the Microsoft account recovery form.
• Follow the guidance in “Step 2: Gather required information for Microsoft account recovery”:
  • Collect as much information as possible about services used with the account (Outlook/Hotmail, Xbox, Skype, etc.).
  • Provide old passwords, approximate creation date, and any details that match how the account was originally set up (old address, name, etc.).
  • For Outlook/Hotmail: list exact subject lines of emails and contacts you’ve emailed.
  • For Xbox: provide the hardware ID of a console frequently used with the account.
• Answer every question you can; wrong answers do not count against the request, but missing information reduces the chance of success.
• The form can be tried multiple times (up to twice a day). If recovery is unsuccessful, review the “Account recovery unsuccessful” guidance linked from that article and try again with more precise details.

3. If the account was hacked or security info changed If someone else changed the security info or took over the account:

• Follow the compromised-account guidance: How to recover a hacked or compromised Microsoft account.
• If the hacker replaced all security info and the recovery form fails repeatedly, there is no alternative manual override; Microsoft Support cannot bypass the automated ownership checks.

4. Contact Microsoft Support (if you have any other account) If there is another Microsoft account available (even a new one), it can be used to reach support for help with the recovery process itself (not to bypass verification):

• Sign in to any Microsoft account and use the “Contact Support” flow described in the Q&A guidance to reach “Chat with a support agent in your web browser” under account security.
• Explain that access to the original recovery email/phone is lost and that the account is tied to Xbox purchases; the agent can only guide through the same official tools but may clarify what information is needed.

If the recovery form and Sign-in Helper cannot verify ownership, the account and its associated purchases cannot be restored, and creating a new Microsoft account for future use is the only option.

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Get help with your Microsoft account
• Help with the Microsoft account recovery form
• What happens if there's an unusual sign-in to your account
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• How to recovery Hotmail Account from my dead mother? - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A