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I had another busniess account and i was lost access to authenticator app and not able to login

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Sole Global Admin locked out of tenant due to MFA Authenticator loop

Venkata Chakka 0 Reputation points
2026-05-22T14:32:33.35+00:00

I am the owner and the sole Global Administrator for my business tenant, and I am completely locked out of my Microsoft 365 Admin Portal because I am stuck in an MFA Authenticator loop where the app requires a code from itself to log in. Because I am the only administrator on the account, there is no one else in my organization who can reset my credentials, so I need this case escalated immediately to the Data Protection Team to trigger a backend MFA re-registration on my locked username ******@some-random-corp.onmicrosot.com for the some-random.co.country, and you can reach me directly at +XX XXXXXXXX to verify my ownership

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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