Office 2013

Ann Castaldo 0 Reputation points
2026-05-21T19:19:25+00:00

I had an Office 2013 account and now it is missing from my computer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. AI answer

    2026-05-21T19:19:37.3366667+00:00

    If Office 2013 is missing, it must be reinstalled; the steps depend on how it was obtained.

    1. Determine how Office 2013 was purchased
    • For a Microsoft 365 subscription: Office 2013 is no longer available to install from the account portal. Microsoft 365 subscribers are expected to use a newer version of Office included with the subscription.
    • For a one‑time purchase (for example, Office Home & Student 2013, Office Home & Business 2013): Office 2013 can be reinstalled on the same PC (or transferred in certain cases) by downloading and installing it again.
    1. If using a Microsoft 365 subscription
    • Office 2013 cannot be downloaded or installed anymore as part of the subscription.
    • Install the latest version of Office instead by following the steps in "Download and install or reinstall Microsoft 365 or Office on a PC or Mac" from the account portal. This gives the current, supported Office apps.
    1. If using a one‑time purchase of Office 2013
    • First uninstall any newer Office version (such as Office 2016 or Microsoft 365 Apps) if it replaced Office 2013:
      • Follow the steps in "Uninstall Microsoft 365 from a PC" to remove the existing Office installation.
    • Then reinstall Office 2013:
      • Follow the steps in "Download and install or reinstall Office 2019, Office 2016, or Office 2013" to sign in with the Microsoft account originally associated with the Office 2013 license and download/install it again.
    1. If Office disappeared after a Windows Recovery/Reset
    • After a Windows Recovery (Push Button Reset), Office must be reinstalled.
    • Use the ReadMe file placed on the desktop after recovery to identify the correct reinstall steps, then:
      • For Microsoft 365 or Office 2021: follow the Microsoft 365/Office reinstall article.
      • For Office 2013: follow the Office 2019/2016/2013 reinstall article.

    If Office 2013 was tied to a Microsoft 365 subscription, and there is a compatibility need for Office 2013 in a business environment, an admin must contact Microsoft 365 for business support to request assistance.

    References:

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