My subscription to MS 365 was renewed at the full price

To move to a less expensive Microsoft 365 option and avoid paying the current full price again, follow these steps:

1. Sign in to the Microsoft account used for the subscription at the Services & subscriptions page: https://account.microsoft.com/services.
2. Locate the current Microsoft 365 subscription and select Manage.
3. Review the subscription details and billing status to confirm what plan is active and when it renews.
4. If the goal is to switch to a Microsoft 365 subscription with fewer features (and lower cost), cancel the existing subscription and then purchase another subscription that better fits the needs:
   • On the Manage page, select Cancel subscription.
   • On the Cancel page, review the options and select a plan with fewer features that matches the budget.
   • Follow the prompts to complete the switch. The current subscription will continue until it expires, and then it will automatically change to the new, lower-cost plan. Charges for the new plan begin at that renewal.

If the subscription was purchased through a third-party billing partner (such as Apple App Store, Google Play, or a retail partner), subscription management (including cancelling, renewing, changing payment method, or switching plans) must be done through that partner. In that case, go to https://account.microsoft.com/services, select Manage for the subscription, and follow the link to the third-party’s site for further options.

If there are concerns about being overcharged or needing a refund (for example, after an unwanted upgrade), contact Microsoft Billing Support so an agent can review the account and discuss options.

References:

• Switch between Microsoft 365 subscriptions
• Turn recurring billing on or off for a Microsoft subscription
• Changes to Microsoft 365 email features and storage
• Problems renewing a Microsoft 365 subscription
• A subscription notice appears when I open a Microsoft 365 application
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
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• I am unable to open and create documents - Microsoft Q&A