Trusted Signing Verification Closed After 3 Appeals – Requesting Manual Review / Vetting Escalation

Question

Trusted Signing Verification Closed After 3 Appeals – Requesting Manual Review / Vetting Escalation

f01t 0

Do I need a support plan to create a ticket? Which level?

Our organization's Trusted Signing identity verification application was automatically closed after three unsuccessful appeals.

Because the automated system only provides generic rejection messages, we have hit a dead end. We cannot determine what specific information is triggering the rejection, and the system now prevents us from trying again.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-05-21T17:00:15.8+00:00

Hello f01t,

Based on the official Microsoft documentation for Artifact Signing FAQ:

“When extra documents were required, you have exhausted all three attempts. Therefore, we can't proceed further with the onboarding.”

Reference: https://learn.microsoft.com/en-us/azure/artifact-signing/faq#what-if-organization-identity-validation-fails

Unfortunately, we cannot proceed further on this from our end.
f01t 0 Reputation points

2026-05-21T22:54:30.82+00:00

I think the process is unreasonable. At least the third submission rejection should highlight which requirement was not addressed.

I saw this thread https://learn.microsoft.com/en-us/answers/questions/5709437/identity-validations-artifact-signing-account-vali and this https://learn.microsoft.com/en-ca/answers/questions/5573345/azure-keeps-rejecting-identity-validation-for-trus. Which support plan should I have to create the support ticket? I am currently on the Developer plan. I can give the Identity validation id if you can create a support ticket for me, please.

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-05-21T17:00:15.8+00:00

Hello f01t,

Based on the official Microsoft documentation for Artifact Signing FAQ:

“When extra documents were required, you have exhausted all three attempts. Therefore, we can't proceed further with the onboarding.”

Reference: https://learn.microsoft.com/en-us/azure/artifact-signing/faq#what-if-organization-identity-validation-fails

Unfortunately, we cannot proceed further on this from our end.
f01t 0 Reputation points

2026-05-21T22:54:30.82+00:00

I think the process is unreasonable. At least the third submission rejection should highlight which requirement was not addressed.

I saw this thread https://learn.microsoft.com/en-us/answers/questions/5709437/identity-validations-artifact-signing-account-vali and this https://learn.microsoft.com/en-ca/answers/questions/5573345/azure-keeps-rejecting-identity-validation-for-trus. Which support plan should I have to create the support ticket? I am currently on the Developer plan. I can give the Identity validation id if you can create a support ticket for me, please.