merge emails

Hi @Olivia Scarlett,

Thank you for your inquiry.

It is possible to achieve this, although the exact approach depends on where your current mailbox is hosted. Based on official guidance from GoDaddy and Microsoft Learn, there are two common scenarios: either updating the domain on an existing Microsoft 365 mailbox provided by GoDaddy, or adding your new GoDaddy domain to Microsoft 365 and then switching your email address to use that domain.

Scenario 1: If your email is already hosted on Microsoft 365 through GoDaddy

If your existing mailbox is part of a Microsoft 365 plan purchased via GoDaddy, you may be able to change the domain associated with that mailbox. This is possible when the new domain is registered in the same GoDaddy account, uses the same DNS environment, and is not already connected to another Microsoft 365 tenant.

You can follow these steps in GoDaddy:

• Sign in to your Email & Office Dashboard
• Select Manage next to the email address you want to update
• Under Account information, choose Edit
• Next to Username, select Change domain
• Choose your new domain and save the changes

Please note that the old and new domains can remain linked, and the original email address may continue to work as an alias or forwarding address. Changes can take up to 24 hours to fully apply.

For more information, please refer to Change the domain on my Microsoft 365 email account.

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Scenario  2: If you purchased a new GoDaddy domain and want to use it with Microsoft 365

If your mailbox is managed in Microsoft 365 tenant, you can add your new domain and use it for your email account.

• Go to the Microsoft 365 Admin Center > Settings > Domains > Add domain
• Add your new domain and begin the setup process
• If your domain is hosted with GoDaddy, you can use Domain Connect to automatically configure DNS records
• Alternatively, you can manually add DNS records (such as TXT for verification and MX for mail routing).

After the domain is verified and configured:

• Create or update user accounts to use the new domain
• Once activated, Microsoft 365 will treat it as an “accepted domain,” allowing you to send and receive emails using that address

Note: For a smoother transition, Microsoft recommends setting up mailboxes before switching MX records to avoid disruptions. DNS updates with GoDaddy typically take around 15 minutes, though in some cases it may take longer to propagate.

For more detail steps:

• Connect your DNS records at GoDaddy to Microsoft 365.
• Add a custom domain to Microsoft 365

I hope this helps clarify the available options. If you have any questions or would like guidance based on your specific setup, please feel free to reach out. I’ll be happy to assist further.

Thank you for your understanding, and I look forward to your update.

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I have an outlook email that I need to migrate to the new go daddy account. How do I do that?

Hi @Olivia Scarlett,

Thank you for your update.

Since the email merge was not completed successfully, one approach is to move your Outlook email and calendar data to your new GoDaddy account by exporting your existing mailbox to a .pst file and then importing it into the new account using Classic Outlook.

Please note that importing .pst files for emails and calendar data is supported in Classic Outlook. If you're currently using the new Outlook, please switch back to Classic Outlook before proceeding.

Here are the steps:

1. Open Classic Outlook and ensure your old Outlook account is added.
2. Go to File > Open & Export > Import/Export.
3. Select Export to a file, then choose Outlook Data File (.pst).
4. Select your mailbox and ensure Include subfolders is checked (this will include emails, folders, calendar, and contacts).
5. Save the .pst file to your computer.

For reference: Export emails, contacts, and calendar items to Outlook using a .pst file - Microsoft Support

Next, add your new GoDaddy email account to Outlook (you can follow this guide: How to set up godaddy email on outlook (2026 New Update))

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1. Go back to File > Open & Export > Import/Export.
2. Select Import from another program or file, then choose Outlook Data File (.pst).
3. Browse to the saved .pst file and import it into your GoDaddy mailbox.

For reference: Import email, contacts, and calendar from an Outlook .pst file - Microsoft Support.

Please note that exporting to a .pst file creates a copy of your data without removing anything from the original mailbox. Email attachments will be included; however, certain settings, such as Outlook rules, blocked sender lists, and some folder properties, are not transferred during the export.

Additionally, if your GoDaddy email account is not hosted on a Microsoft 365/Exchange platform, the calendar migration process may differ. In this case, it’s best to contact GoDaddy support to confirm the most suitable import method for your specific mailbox setup.

Hopefully this helps guide you through the process. If you have any questions, feel free to share them.

Thank you for your patience and cooperation.