How to login

To sign in again, use the official self-service tools and avoid repeated attempts until each step completes, because too many failed sign-ins can trigger additional security blocks.

1. Use the Outlook.com/Hotmail sign-in page
   • Go to the Outlook.com sign-in page and try to sign in with the current Microsoft account password.
   • If sign-in fails or asks for extra verification, do not keep retrying repeatedly, as this can cause the “too many times” lockout message.
2. Run the Microsoft account/Outlook.com sign-in troubleshooter
   • Use the dedicated troubleshooter for Outlook.com/Hotmail sign-in issues:
     • From the Hotmail article: select Start troubleshooter: https://go.microsoft.com/fwlink/?linkid=2158767.
     • From the Outlook.com article: select Open account troubleshooter: https://go.microsoft.com/fwlink/?linkid=2158767.
   • Follow the prompts exactly; this tool is the supported path when normal sign-in fails.
3. If the account is blocked for unusual activity
   • The account may be temporarily blocked because of repeated incorrect sign-ins or suspicious activity.
   • Use the Unblock my Outlook.com account guidance referenced in the Hotmail/Outlook.com sign-in docs to complete the unblock process.
   • If a 24‑hour or similar lockout is mentioned, wait the full period (and slightly longer) without any new sign-in attempts before trying again.
4. Use the account recovery and security reset path
   • If security info was removed and a 30‑day reset was started, wait until that 30‑day period fully completes before trying to rely on the new security info.
   • After the waiting period, sign in again and then:
     • Re-add working security methods (phone, alternate email, Microsoft Authenticator) under the account’s security settings.
   • If sign-in is still blocked or still requires methods that no longer exist, use the account recovery form and follow it through to completion.
5. Try alternative sign-in methods if available
   • On the password page, if there is an option like Sign in another way, use it (for example, a different email, phone, or an app like Microsoft Authenticator) as suggested in similar Outlook.com cases.
   • If already signed in on another device or browser, change sign-in preferences and update security info from there.
6. If still locked out after waiting and recovery attempts
   • If the same “too many times” or blocked behavior continues even after:
     • Waiting the full lockout period (at least 24 hours for temporary lockouts, and the full 30 days for security info reset), and
     • Using the sign-in troubleshooter and recovery options,
   • Then the account is likely in a blocked or high‑risk state that only the automated systems can clear. Continue using the official tools:
     • Start troubleshooter from the Hotmail sign-in article.
     • Open account troubleshooter from the Outlook.com sign-in article.
7. Getting additional help
   • For more guided help with Outlook.com sign-in and account issues, use Get help with Outlook.com and the Outlook.com in-product Help entry, or the dedicated contact link for users who cannot sign in.

References:

• How to sign in to Hotmail
• How to sign in to Outlook.com
• Why can't I log in to my Outlook account? - Microsoft Q&A
• Problem with iphone and hotmail - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Why can't just use my password anymore to log into my email. been going on for a while.... - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A