Request a refund

Question

Request a refund

kyohei ryumoto 45

I canceled my office 365 subscription.

It was supposed to be refunded if cancelation is done within a month.

I would like to get a refund.

Thank you.

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Answer accepted by question author

Estrella721 46,260 Independent Advisor

Hi,

Please note that once the cancellation has been processed, refunds typically take 3 to 5 business days to be credited back to your original payment method.

If you have not received your refund after 5 business days, I recommend contacting Microsoft Billing Support directly so they can further check the status of the refund for you.

Click this link: https://support.microsoft.com/contactus/

• Sign in to your Microsoft account

• Select Microsoft 365, then click Get Home Support

• Type "Chat with an agent" in the text field and press Enter

• Click Contact Support at the bottom

• Select the product you need help with

• Follow the prompts to connect with a live agent or request a callback

kyohei ryumoto 45 Reputation points

2026-05-16T13:13:51.4466667+00:00

When cancelling a subscription, there are two options: turn off auto-renewal and continue using the subscription until it expires, or cancel immediately. It seems you may have selected the auto-renewal option, which is why your subscription remains active until the expiration date of May 15, 2026, and no renewal charges were applied for May.

There were no explanation about the difference between subscription and turn off auto renewal...
Virus gamer 0 Reputation points

2026-09-21T06:32:06.14+00:00

My refund hasn't been processed yet; it has been 16 days since I purchased Minecraft and requested the refund.
JuliaMarvin 22,915 Reputation points Volunteer Moderator

2026-09-21T09:37:10.1766667+00:00

@Virus gamer Please start your own thread/question.

1 additional answer

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
kyohei ryumoto 45 Reputation points

2026-05-16T13:13:51.4466667+00:00

When cancelling a subscription, there are two options: turn off auto-renewal and continue using the subscription until it expires, or cancel immediately. It seems you may have selected the auto-renewal option, which is why your subscription remains active until the expiration date of May 15, 2026, and no renewal charges were applied for May.

There were no explanation about the difference between subscription and turn off auto renewal...
Virus gamer 0 Reputation points

2026-09-21T06:32:06.14+00:00

My refund hasn't been processed yet; it has been 16 days since I purchased Minecraft and requested the refund.
JuliaMarvin 22,915 Reputation points Volunteer Moderator

2026-09-21T09:37:10.1766667+00:00

@Virus gamer Please start your own thread/question.

Answer 1

Refund eligibility for a Microsoft 365 subscription depends on Microsoft’s refund and cancellation policy and the country where the subscription was purchased.

To get a refund, the subscription must first be canceled. After cancellation, refunds are processed according to the rules for the region and subscription type. Not all cancellations result in a refund.

Steps to verify and proceed:

Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the Microsoft 365 subscription.
Locate the Microsoft 365 subscription and select Manage.
Confirm that the subscription shows as canceled.
Use the guided self-help tool for Microsoft 365 refunds by selecting Get help refunding your Microsoft 365 subscription and then Start on the refund help page. This tool will walk through eligibility and next steps.
If the subscription was purchased in a country that supports prorated refunds (for example, Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey), cancellation may entitle to a prorated refund as described in the refund policy.

If additional help is needed after following these steps, contact Microsoft Support via the Contact Support option on the cancellation/refund help page and provide subscription and billing details so they can review refund eligibility.

References: