Locked out of own account even though I have the password

Because the backup email is no longer available and the automated checks are failing, only the official self-service recovery paths can be used; support agents cannot bypass them or unlock the account manually.

Use these steps:

1. If the password is known but sign-in is blocked by verification:
   • Start sign-in as usual.
   • When prompted to verify identity and the listed methods are unavailable, select I don't have any of these (if shown) and follow the flow to replace security info.
   • If all security info has been lost, this will trigger the 30‑day security info replacement process; after completion, sign-in will be possible again.
   Details are in Troubleshoot Microsoft verification code issues under “I've lost access to my Microsoft account security info.”
2. If sign-in ultimately fails and the account is treated as not verifiable:
   • Use the Microsoft account recovery form to prove ownership: follow the guidance in Help with the Microsoft account recovery form linked from:
     • Troubleshoot Microsoft verification code issues (step 1 under “If you don't know your password”).
     • I can't sign in to my Microsoft account → “Get more Help with the Microsoft account recovery form.”
   • Provide as much accurate information as possible (old passwords, approximate creation date, billing details, etc.).
3. If the username or password stops working entirely:
   • Follow My username and password have stopped working:
     1. Go to Recover your account at https://account.live.com/password/reset (from the article link).
     2. Enter the email/phone/Skype name.
     3. Choose where to get a security code and continue the reset.
   • If “We couldn't find an account with that username” continues to appear, use the Contact support button in that article to reach a support advocate and state that the username has stopped working.
4. To reach a human for additional guidance (not to override security):
   • Use the Contact support or Account & Billing Help entry points provided in the Outlook/Microsoft account help articles (for example, from Unblock my Outlook.com account → “To get support in Outlook.com…” or “Account & Billing Help”).
   • Sign in with any working Microsoft account (create a new one if needed) and choose a path such as Products and Services → Microsoft 365 and Office → Manage Account Security → Chat with a support agent in your web browser, as described in the Q&A guidance.
   • Explain that the subscription account’s backup email is closed and that the recovery form is failing; the agent can only guide through the documented recovery options but cannot manually verify identity or change security info without a successful form.

If all security info is lost and the recovery form is repeatedly rejected, there is no alternative manual override; access depends on successfully passing the automated recovery checks.

References:

• Troubleshoot Microsoft verification code issues
• I can't sign in to my Microsoft account
• My username and password have stopped working
• Unblock my Outlook.com account
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A