Managing personal Outlook.com account settings, security, and privacy
My Microsoft account got compromised earlier today and moved to a different address
As the title says, earlier today at around midnight I discovered that multiple of my accounts (Microsoft, Instagram, Discord, EA, Epic Games, and a few more) along with my Microsoft account got compromised and many move to different addresses.
I have talked with the support team 4 times so far and completed 2 tickets (One initial before live chat and then a secondary, requested by the support employee). The only 'conclusive' email I had received is one hour after said ticket which then stated that the account is suspended. I contacted support again and they told me that it was in fact an automated message and I 'should wait 3-4 business days' for a follow up. Fast forward to half an hour ago I receive a pop up mid screen about that same Hacker account trying to access the account as it was prompting to send code to the email.
With that I contacted support a final time where I presented this and they told me that 'has suspended and blocked your account permanently" then redirected me to yet another help form this time in the Xbox branch at "https://enforcement.xbox.com/", which I cannot access anything farther than an AI chatbot that does not help.
I have screenshots and emails and proof that I am the owner of my original account and that the address that possesses it now it in fact a fraud's. I have received confirmation multiple times that I was correct with the fact that it was a compromised account yet so far nothing has changed at all to help me in this matter.
Please I require help. I can provide proof that I am the owner.
Outlook | Web | Outlook.com | Account management, security, and privacy
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