I can’t work emails and teams on my phone

Georgette Begin 0 Reputation points
2026-05-15T14:23:33.2933333+00:00

I can get teams and emails from work always asking for authentication

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-05-15T14:23:45.6266667+00:00

    Teams and work email on the phone are repeatedly asking for authentication because access is being challenged and the apps need a fresh sign-in to restore access.

    Use these steps on the phone:

    1. When the banner or prompt appears in Teams or Outlook, tap Sign in and complete the sign-in, including any multi-factor authentication (MFA) such as Microsoft Authenticator, SMS, or phone call.
    2. If no sign-in button appears, fully close the app and reopen it:
      • Force-quit Teams and Outlook.
      • Open them again and follow the sign-in prompts.
    3. Make sure the phone is on the network required by the organization:
      • If a VPN is required, connect to it before opening Teams or email.
      • Avoid switching between mobile data and Wi‑Fi or between different Wi‑Fi networks while using Teams and email.
    4. Keep the apps updated:
      • Update Microsoft Teams and Outlook to the latest version from the app store.
    5. If MFA codes are not being received (SMS or email):
      • Avoid repeatedly requesting codes, as excessive requests can cause temporary blocking.
      • Check if SMS from unknown numbers are blocked on the phone and adjust settings.
      • Check junk/spam folder for verification emails from @accountprotection.microsoft.com.
      • Verify that the phone number and email used for verification are correct by signing in to the Security info page and selecting Update info if possible.
    6. If sign-in prompts keep returning even after successful sign-in, or if the device is reported as out of compliance or blocked, contact the organization’s IT admin so they can:
      • Check conditional access policies (VPN, device compliance, sign-in risk).
      • Reset MFA or require re-registration of authentication methods if needed.

    If the account is a Teams Free (personal) account, the same app steps apply: sign in again from the banner, ensure stable network, avoid network switching, and keep the app updated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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