refund the renewal charged to my bank account

LYNN GUNWALL 0 Reputation points
2026-05-14T20:14:14.5833333+00:00

OMay13 my bank account was charged $108. I did not authorize this charge, please refund this money and cancel my account.

Microsoft 365 and Office | Other
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  1. AI answer

    2026-05-14T20:14:28.63+00:00

    A refund or cancellation cannot be processed directly here, but the charge can be investigated and a refund requested using Microsoft’s billing tools and support.

    1. Investigate what the $108 charge is for
      • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge: Manage your payments.
      • This will help determine whether the charge is for a Microsoft 365 subscription or another Microsoft service and which account it is tied to.
      • For more detail on this process, see How to investigate a billing charge from Microsoft.
    2. Check if it is a Microsoft subscription renewal
      • Sign in to Services & subscriptions at https://account.microsoft.com/services with any Microsoft account that might be associated with the subscription.
      • If a Microsoft 365 subscription with recurring billing is found, note the renewal date and amount.
      • If recurring billing is on and the subscription is not wanted, turn off recurring billing or cancel the subscription following the guidance in Unable to cancel your Microsoft subscription.
    3. Request a refund for the renewal
      • After identifying the subscription/charge, follow the steps in How to get a refund on a Microsoft subscription to submit a refund request for the May 13 renewal.
      • If the charge is unauthorized (not made by anyone allowed to use the payment method), this should be indicated clearly when submitting the request.
    4. If the charge cannot be identified or the self-service steps do not resolve it
      • Contact Microsoft Support for direct billing assistance so an agent can look up the charge, cancel any related subscription, and review refund eligibility. Use the contact path described in the Q&A guidance (select Microsoft 365, then billing/subscription options, and choose chat or call-back with a support agent).

    If the payment card is being used without authorization, also contact the bank to report the unauthorized transaction and to prevent further charges.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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