Microsoft Authenticator unable to toggle cloud backup

Question

Microsoft Authenticator unable to toggle cloud backup

Alonso 10

Good day, I disabled cloud back up in order to replace old back up but when i tried to enable again it gives me an error and to submit logs. I did that on the app and it gave me this folio: PUQ8NWF2.

Tried clearing cache, restarting the phone

Edit:
Thanks everyone, yes it seems as you said, the cloud backup was broken. I was able to restore my backup.

Alonso 10 Reputation points

2026-05-13T01:03:20.3933333+00:00
Also tried option 2 generated by the AI and thats my current issue, after doing that i cant toggle on again the cloud back up:

This:
Remove and recreate the backup

In Settings > Backup, if a backup is already associated, turn Cloud Backup off and confirm OK to delete the backup.

Turn Cloud Backup back on.

Select Continue or Change account and choose the correct Microsoft personal account.

Tap OK to create a fresh backup.
N0o*Sox* 10 Reputation points

2026-05-16T12:22:56.66+00:00

I believe an update broke Cloud Backup. They should fix this as this is a very important feature.
Dirk Hondong 1,001 Reputation points

2026-05-16T16:20:50.6633333+00:00

@Alonso toggle off and re-enable cloud backup does not work at the moment.

The only thing which may happen is that you will loose the only backup you have

Guess a lot of people will move away from MS Auth after this and only keep it for some O365 accounts where one of your an admin can help you anyway. As a normal customer who was just using MS Auth for some OTPs you're now screwed if you want to transfer your stuff to a new account or similar
René 30 Reputation points

2026-05-17T15:43:33.0733333+00:00

You're not alone. Several users have been reporting that they are unable to sign in MS authentificator and are unable to do cloud backups. This started about 5-6 days ago.

Microsoft's lazy handling of this major problem is really disappointing and frustrating. My trust in their authentification app is shattered right now.

Microsoft, if you read this, do something! Adress the problem and solve it!
Luis Eddy 0 Reputation points

2026-07-29T16:18:28.7466667+00:00

I CANT SYCN MY ACCOUNT... HOW LONG WE NEED TO WAIT FOR THIS TO WORK?

1 answer

Your answer

Alonso 10 Reputation points

2026-05-13T01:03:20.3933333+00:00

Also tried option 2 generated by the AI and thats my current issue, after doing that i cant toggle on again the cloud back up:

This:
Remove and recreate the backup

In Settings > Backup, if a backup is already associated, turn Cloud Backup off and confirm OK to delete the backup.

Turn Cloud Backup back on.

Select Continue or Change account and choose the correct Microsoft personal account.

Tap OK to create a fresh backup.
N0o*Sox* 10 Reputation points

2026-05-16T12:22:56.66+00:00

I believe an update broke Cloud Backup. They should fix this as this is a very important feature.
Dirk Hondong 1,001 Reputation points

2026-05-16T16:20:50.6633333+00:00

@Alonso toggle off and re-enable cloud backup does not work at the moment.

The only thing which may happen is that you will loose the only backup you have

Guess a lot of people will move away from MS Auth after this and only keep it for some O365 accounts where one of your an admin can help you anyway. As a normal customer who was just using MS Auth for some OTPs you're now screwed if you want to transfer your stuff to a new account or similar
René 30 Reputation points

2026-05-17T15:43:33.0733333+00:00

You're not alone. Several users have been reporting that they are unable to sign in MS authentificator and are unable to do cloud backups. This started about 5-6 days ago.

Microsoft's lazy handling of this major problem is really disappointing and frustrating. My trust in their authentification app is shattered right now.

Microsoft, if you read this, do something! Adress the problem and solve it!
Luis Eddy 0 Reputation points

2026-07-29T16:18:28.7466667+00:00

I CANT SYCN MY ACCOUNT... HOW LONG WE NEED TO WAIT FOR THIS TO WORK?

Answer 1

On Android, the Cloud Backup toggle fails when the app is not properly signed in to a Microsoft personal account for backup, or when the existing backup state is inconsistent.

Try these steps in order:

Confirm sign-in for backup
1. Open Microsoft Authenticator.
2. Tap the menu (⋮ or ☰) > Settings.
3. Under Backup, turn on Cloud Backup.
4. When prompted, select Continue or Change account and sign in with a Microsoft personal account (not work/school) to act as the recovery account.
5. After sign-in completes, try toggling Cloud Backup on again.
Remove and recreate the backup
1. In Settings > Backup, if a backup is already associated, turn Cloud Backup off and confirm OK to delete the backup.
2. Turn Cloud Backup back on.
3. Select Continue or Change account and choose the correct Microsoft personal account.
4. Tap OK to create a fresh backup.
If the error persists Since the app already asked to submit logs and provided a folio ID (PUQ8NWF2), keep that ID and share it with support or IT admin if this is a work/school-managed device. They can use it together with the diagnostics logs to investigate further.

Note:

Only one backup per Microsoft personal account is supported. If the backup was previously tied to a different account, it must be deleted and recreated under the desired account.
Backup and restore must be on the same platform type (Android-to-Android or iOS-to-iOS).

References: