Stop stealing from me!

Charges and cancellation cannot be handled from this forum, but there are concrete steps that resolve this situation.

1. Investigate which subscription is charging 23.71
   • Go to the Manage your payments page from the Microsoft account dashboard and select Investigate next to the unrecognized charge: https://go.microsoft.com/fwlink/?linkid=2246882
   • This shows which Microsoft account and which subscription the charge belongs to, and whether recurring billing is on.
   • For more detail on possible causes of unexpected charges, see How to investigate a billing charge from Microsoft.
2. Understand why charges continued after trying to cancel
   • A subscription can still be charged if:
     1. Cancellation was done less than 2 days before the billing date.
     2. A different Microsoft account was cancelled than the one actually being billed.
   • To confirm, sign in to Services & subscriptions at https://account.microsoft.com/services and check the end date and status for each subscription.
3. Cancel or turn off recurring billing for all active consumer subscriptions
   • Sign in at https://account.microsoft.com/services.
   • For each subscription that shows as Active or Recurring billing: On, select Manage > Cancel subscription or turn off recurring billing and follow the prompts.
   • If cancellation is not working from the account page, use the dedicated cancellation guidance for Microsoft 365 subscriptions (including different billing account types and third‑party purchases) in the Microsoft 365 admin and commerce documentation.
4. Request a refund of the 23.71 charge (if eligible)
   • First cancel the subscription that produced the charge.
   • Then follow the steps in How to get a refund on a Microsoft subscription to check eligibility and submit a refund request.
   • Not all cancellations result in a refund, and eligibility depends on timing, subscription type, and local regulations. Some countries support prorated refunds for Microsoft Store subscriptions; if located in one of those, a partial refund may be available after cancellation.
5. If the charge is truly unrecognized or appears deceptive
   • Use the Investigate flow on the Manage your payments page to confirm whether the charge is tied to a subscription, in‑app purchase, or family member’s purchase.
   • If it still appears fraudulent after investigation, contact Microsoft Support directly (billing support is free for Azure and subscription billing issues) and open a billing support request so a billing specialist can review the charge and subscription history.
6. Protect against future unwanted charges
   • After cancelling, verify that all subscriptions in Services & subscriptions show as Canceled or with a clear end date and that recurring billing is turned off.
   • If using Azure or Microsoft 365 in a business/tenant context, follow the guidance on protecting tenants and subscriptions from abuse and fraud, and cancel any unused Microsoft 365 subscriptions via the documented admin center procedures.

These steps will identify the exact subscription that charged 23.71, stop further billing by cancelling/turning off recurring billing, and route the case correctly for a refund review and, if applicable, fraud handling.

References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Countries with prorated refunds for Microsoft subscriptions
• Pay for a past-due Microsoft subscription
• Protect tenants and subscriptions from abuse and fraud attacks
• cancel subscription - Microsoft Q&A
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Fraud Charges - Microsoft Q&A