Microsoft Billing Problem!!!!!!!!!!!!!

Use a dedicated Azure billing support request instead of the in-product “help understanding my invoice” flow.

Follow these steps to get to a real billing ticket and have an engineer review and explain the “Networking” and “Storage” charges, and check for any hidden/leftover resources or subscriptions:

1. Go directly to the Azure support creation blade:
   Open: https://portal.azure.com/#create/Microsoft.Support (must be signed in to the Azure portal).
2. Start a Billing support request:
   1. In the “What do you need help with?” box, type billing and select Go.
   2. Choose Billing as the problem type, then select Next.
   3. Select the subscription that is being charged, then Next.
3. Bypass the “self-help” suggestions so you can open a case:
   1. Wait a few seconds for the portal to show various “solutions” and help articles.
   2. At the top of that screen, select Create a support request.
      • Do not click any of the suggested solutions.
4. Fill in the support request details:
   1. On the first tab, enter a clear Summary such as:
      “Unexpected Networking and Storage charges; no active resources visible; need billing investigation.”
   2. Choose the closest Problem type and Problem subtype related to unexpected charges or invoice questions, then select Next.
5. Skip the second round of “solutions” and continue the case:
   1. After another delay, the portal again shows suggested solutions.
   2. Select Return to support request in the upper-left corner (do not click any solution tiles).
6. Provide additional details and submit:
   1. On Additional details, describe:
      • That Networking/Storage charges appear on the invoice or cost analysis.
      • That no active resources are visible in the subscription.
      • That attempts via “Assistance with Bill > Help understanding my invoice” did not allow opening a case.
   2. Paste the Subscription ID (copy it from the subscription blade in another tab).
   3. Proceed to Review + create and select Create.

Billing support is free, and a billing engineer can:

• Walk through your invoices and Cost Management data.
• Identify which subscription, resource group, and resource types are generating Networking/Storage charges.
• Help locate any hidden/leftover resources, other tenants, or billing accounts that might still be incurring costs.

If the portal still does not show the billing account or subscription you expect, also verify:

• Signed in with the correct email/identity that has billing permissions (work vs personal account).
• Signed in to the correct directory/tenant via your profile > Switch directory.

If you continue to have trouble creating the ticket, use the same support blade and repeat the steps above, ensuring you always choose Billing and always click Create a support request / Return to support request instead of any suggested solution.

References:

• Troubleshoot viewing your billing account in the Azure portal
• Cost Management + Billing frequently asked questions (FAQ)
• Understand the terms in your Azure usage and charges file
• Manage costs and billing for your Azure resources
• Troubleshoot Azure payment issues
• I need help with bill waiver on my subscription but cannot open a support ticket. - Microsoft Q&A
• Fraud Charges - Microsoft Q&A