Can I request for refund

Maxine Felices 0 Reputation points
2026-05-08T12:37:43.0333333+00:00

I accidentally purchased a subscription for the Microsoft, I didn't know that your app is automatically purchased My money has deduct to my gcash account, I need the refund please

Microsoft 365 and Office | Subscription, account, billing | Other | Android
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  1. AI answer

    2026-05-08T12:37:54.46+00:00

    A refund may be possible, depending on how and where the subscription was purchased and local refund rules.

    Because the subscription was purchased on Android (for example, via GCash through Google Play), the refund must be handled through the store where the purchase was made, not directly by Microsoft.

    Follow these steps:

    1. If the subscription was bought through Google Play on Android:
      • Go to the Google Play account used for the purchase.
      • Follow Google’s process in Learn about Google Play refund policies to request a refund.
      • If approved, the refund will be returned to the original payment method (such as GCash).
    2. If the subscription was bought directly from Microsoft (not via Google Play):
      • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used for the purchase.
      • Find the subscription and select Manage.
      • Select Cancel (or Upgrade or Cancel) and follow the on-screen steps.
      • Refund eligibility depends on the subscription type, country/region, and timing of cancellation. For some countries, prorated refunds are available when canceling; see the refund policy details in the documentation.
    3. If the purchase was from the Apple App Store instead (iOS):
      • Request a refund through Apple using the Apple support refund process.

    If the charge is not recognized or there are multiple/duplicate charges, use the guidance in the billing support articles to investigate the charge and then follow the refund steps for the identified subscription.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Katerina-N 9,290 Reputation points Microsoft External Staff Moderator
    2026-05-08T16:58:35.3533333+00:00

    Hello Maxine Felices,

    Thank you for posting your question in the Microsoft Q&A forum!

    I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

    1. To identify the charge

    2.For refunding, please contact support for the best assistance:

    Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

    • Go to https://support.microsoft.com/home/contact
    • Search for "Refund Microsoft 365 subscription" in the search box.    
    • Click "Get Help", then scroll to the bottom and select "Contact Support”.
    • When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
    • Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

    Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

    To refund and check for refund eligible you can refer to this website, follow the steps instruction:

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

    Best Regards,

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