Browser crashes every time trying to print from 365 apps

L Wicks 0 Reputation points
2026-05-08T09:38:08.5933333+00:00

Any browser crashes when trying to print from online apps such as PowerPoint and Word. If a users profile is cleared it sometimes prints but then always reverts and crashes. I understand that the online apps are useless but they should still be able to print. Why is this happening, cant MS get the most simple of thing right?

Microsoft 365 and Office | Other
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  1. AI answer

    2026-05-08T09:38:20.99+00:00

    Browser crashes when printing from Microsoft 365 online apps typically indicate a problem with the browser, printer driver, or the way the print job is being handed off, rather than the apps themselves. Use these targeted checks and workarounds:

    1. Test printing from other apps
      • Try printing from a desktop app (Word, Excel, PowerPoint) or from WordPad/Notepad.
      • If printing fails or crashes there as well, the issue is likely with the printer driver, Windows printing services, or connectivity, not just the online apps.
      • Follow the guidance in “Fix printer connection and printing problems in Windows” from the article referenced below if printing fails outside 365 apps.
    2. Test printing from another browser or profile
      • Since clearing the browser profile sometimes helps temporarily, the profile or cached data is likely involved.
      • Create a fresh browser profile and test printing.
      • If a new profile works consistently, keep using that profile and avoid reusing the corrupted one.
    3. Verify printer selection and settings
      • In the print dialog from the browser, ensure a real printer is selected, not “Microsoft Print to PDF” or another virtual printer if that is not intended.
      • Confirm that “Print to file” or similar options are not enabled.
    4. Check if printing works from other Microsoft 365 locations
      • Try printing a simple document from OneDrive for Business or Excel/Word in the browser.
      • If those also crash, it further points to a browser/driver issue rather than a specific app.
    5. Update or reinstall printer drivers
      • Outdated or problematic printer drivers can cause crashes when the browser invokes the print pipeline.
      • Install the latest driver from the printer manufacturer and test again.
    6. Use a workaround if the print dialog is unstable
      • If the print dialog opens but fails to render the full page or crashes, a workaround similar to the Loop scenario can sometimes help:
        • Invoke the print command so the print tab opens.
        • Copy the URL from the address bar while the print dialog is open.
        • Cancel the dialog (tab closes), open a new tab, paste the URL, let the page fully load, then use the browser’s own print command (Ctrl+P or menu → Print).
    7. If printing works in desktop apps but not online
      • When desktop apps print correctly but browsers crash only on 365 online apps, focus on:
        • Browser updates (ensure latest version).
        • Disabling extensions and testing again.
        • Using a different browser as the primary client for 365 online printing.

    If none of these steps stabilize printing, collect details (browser version, printer model/driver, whether printing works from WordPad/desktop Office) and escalate through Microsoft 365 support with that information.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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