please help me 2 separate accounts merge under family account?

Oyee Huang 0 Reputation points
2026-05-07T15:33:18.1966667+00:00

Hi, I have 2 separate accounts, 1 for myself and the other is for my sister . I paid for both and wondering if I can merge the two under Family account?

My Microsoft account: 450 ******@qq.com

ebb2a69ab7284cfcc9b2986936c29c53

59fd31a90128d27a89b0f1a229c65371

3593e0959f40866287ab3328d96f6e5f

Subscription Information

Subscription: Microsoft 365 Family

Order Number: 530483a4-d52e-4796-9662-9ede34f2f042

Plan Price: HKD 1,020.00 including taxes/1 year

Renewal Date: May 3, 2027

Another Subscription Information

Subscription: Microsoft 365 personal

Order Number: MT579FXXKT

Plan Price: CNY398 including taxes/1 year

Renewal Date: Apr 23, 2027

Please help me to merge this two under family account , And please refund personal fare. Last year I had already paid for 2 accounts .

Thanks alot.

Oyee

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments No comments

1 answer

Sort by: Newest
  1. AI answer

    2026-05-07T15:35:19.7866667+00:00

    Microsoft accounts and Microsoft 365 subscriptions cannot be merged or combined into a single account.

    What can be done instead:

    1. Keep Microsoft 365 Family as the main subscription
      • Use the Microsoft 365 Family subscription as the primary one.
      • Share it with the second account (for the sister) so that both accounts use the same Family subscription. Guidance for sharing is in the article about how to share your subscription.
    2. Cancel or let Microsoft 365 Personal expire
      • Because subscriptions and purchases cannot be transferred between accounts, the Microsoft 365 Personal subscription cannot be moved under the Family subscription.
      • To avoid future double billing, cancel the Microsoft 365 Personal subscription or turn off recurring billing so it does not renew again. Use the “Cancel subscription” or “Turn off recurring billing” options described here:
    3. About refunds
      • Refunds for subscriptions are handled according to the refund policy of the store where the subscription was purchased.
      • For Microsoft Store purchases, see the guidance in Help with refunds.
      • If the Microsoft 365 Personal subscription was purchased through another provider (for example, Apple or another reseller), request the refund directly from that provider using their refund process.
    4. No account merging
      • It is not possible to link, merge, or combine Microsoft personal accounts, and items such as purchases, subscriptions, or balances cannot be transferred from one account to another. The two accounts must remain separate, but they can be used side by side.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.